eBay app settings & profiles

Set your business location's postcode in the Your business postcode setting. This value is used when you create listings on eBay from ShopWired products and is used by eBay to show a located in location on the eBay listing. If your business has more than one location, use the main location/headquarters.

The Dispatch time setting is used when you create listings on eBay from ShopWired products. It is used by eBay when calculating an estimated delivery date. Read eBay's guidance for more details.

The Returns window setting is used when you create listings on eBay from ShopWired products. It is used by eBay to display the timeframe within which a buyer can return the item in the returns policy section of the listing on eBay. If you don’t accept returns, select not accepted

The Specify the VATPercent for listings setting is used when you create listings on eBay from ShopWired products:

• Select yes if ShopWired should send the product's VAT rate
• eBay requires a VAT-ID registered with eBay to select this setting
• eBay requires the item is listed on a VAT-enabled site
• Select no if ShopWired should not send the product's VAT rate

If you would like to import orders from eBay into your ShopWired, select Import orders from eBay into ShopWired. Only applicable orders will be imported.

The Charge VAT for delivery setting is used when you create listings on eBay from ShopWired products. Select yes if ShopWired should send a VAT rate for domestic shipping services.

The Activate the Global Shipping Programme for all eBay listings created from ShopWired products setting is used when you create listings on eBay from ShopWired products:

• Select yes if ShopWired should activate eBay's Global Shipping Programme on all eBay listings created through ShopWired
• Enabling this setting will override any selection made on individual products
• Select no if you want to configure this setting individually on each product (when creating or editing products)

The Delivery costs & discounts setting is used when you create listings on eBay from ShopWired products. The setting enables discounts offered on shipping costs:

• Fixed means that no matter the quantity or value of the customer's eBay order, the customer will always be charged the same amount for shipping
• Variable means that eBay will multiply the configured shipping cost by the quantity of items ordered
• Discounted means that a percentage discount will be applied to orders which contain a quantity of more than one
• Enter a discount percentage in the shipping discount offered setting, configuring a value between 0 and 100

If you choose not to use eBay’s policies feature, when listing a product on eBay from ShopWired you can specify shipping rates that are available for the listing from within your ShopWired account. You can specify domestic and international shipping services separately.

Use the Domestic delivery rates section to specify delivery rates for shipping within your country and International delivery rates for shipping internationally. The delivery rates you configure on the eBay app page in ShopWired are known collectively as global eBay delivery rates:

• Use the Delivery rate name setting to give a name to the shipping rate that is only visible to you, and not on the listing in eBay
• Use the Delivery rate service setting to select the courier and service you will use if the customer selects the shipping option
• Use the Price setting to specify the cost the customer will pay when choosing that shipping option

When creating international delivery rates, you can specify which regions of the world they are applicable to.

Once you’ve configured your global eBay delivery rates, you’ll be able to assign them to products on ShopWired, either when creating or editing the product or using the product import/export system.

Use the eBay styles/template setting if you'd like to specify HTML and CSS to send with the product description when you create listings on eBay from ShopWired products. This setting can be used either to apply some additional styling to product descriptions or to use an eBay listing template.

• The setting accepts HTML and CSS, but any CSS must be surrounded with the <style type="text/css">...</style> tags
• The setting has access to ShopWired’s product object, so you can use variables like product.title to output the name of the product or product.description|raw to output the product description

By default, when creating an eBay listing from a ShopWired product, ShopWired will automatically append the product description at the end of any HTML/CSS configured in the eBay styles/template setting. If you’re using an eBay listing template and have included the product.description variable within the code, this will be undesirable. To prevent the product description from being appended to the HTML configured, select the setting Exclude the product description from being appended to the bottom of the template.

When creating eBay listings from ShopWired products, ShopWired supports the use of eBay business policies. These policies are known as profiles within ShopWired.

You must first create the policies within your eBay account to then assign them to products within ShopWired.

On the eBay app page:

• Select enable profiles
• ShopWired will download the current policies from your eBay account and make them available for selection when creating or editing products
• If you create a new policy within eBay, select refresh profiles to download it into ShopWired

To assign policies to a product, when creating or editing the product within ShopWired:

1. Locate the eBay information section
2. Use the Shipping profile, Payment profile and Return profile settings to assign them to the product

You can also assign policies to products using the product import/export system using the columns eBay Shipping Profile, eBay Payment Profile, eBay Return Profile specifying the ID of the policy.