Exporting products from ShopWired to eBay

To create a listing on eBay from a ShopWired product, eBay mandates that the listing contains specific information about the product being sold. This information can be added either when creating or editing the product or using the product import/export system.

To list a product on eBay from ShopWired, the following information is required or is likely to be required:

• The product must have a title of no more than 80 characters
• The product must have a description
• The product must have at least one image
• The product must have a brand
• The product must have a price greater than 0
• The product must usually have both a GTIN and MPN
• If a GTIN and/or MPN is not available, you must enter Does not apply into the settings
• The product must have a condition
• The product must be assigned to an eBay category
• The product must have at least one delivery rate or profile
• The product must have the required item specifics

To add product identifiers to products you want to list on eBay, when creating or editing the product, locate the additional information section.

Use the GTIN setting to enter a GTIN for the product. You must use a valid GTIN here. If the product does not have a GTIN, enter Does not apply.

Use the MPN setting to enter an MPN for the product. You must use a valid MPN here. If the product does not have an MPN, enter Does not apply.

ShopWired provides dedicated fields for you to add eBay-specific information about products. If you want to add item specifics information to ShopWired products, follow the guidance. The settings documented below are available when creating or editing products in the eBay information section.

You can use the Condition setting to select the condition of your product. The list of conditions is provided by eBay and cannot be customised. This is required.

Use the Primary product category setting to select the specific eBay category that your product should be assigned to. The list of categories is provided by eBay and cannot be customised. You can only select a leaf category. This is required.

Use the Secondary product category setting to assign an additional eBay category that your product should be assigned to. This can help ensure broader visibility for the listing on eBay’s website. The list of categories is provided by eBay and cannot be customised. You can only select a leaf category here.

Use the Your own product category setting to select a category to assign the product to from your own curated list of categories on your eBay store. This will be used by visitors to eBay when navigating your eBay store. The list of categories is managed by you through your eBay account.

Use the Your secondary own product category setting to select a second category to assign the product to from your own curated list of categories on your eBay store.

If you want to enable eBay’s Best offer feature for the listing, select yes for the setting labelled Do you want to enable the best offer feature. The best offer feature enables visitors to eBay to propose a price they are willing to pay for the product listed. Any offers you receive must be responded to and managed within your eBay account.

You can only enable the Best offer feature on an existing eBay listing (by enabling it in ShopWired and then selecting to update the eBay listing) if the listing has not had any sales, doesn’t have any best offer or counter offers pending, and is not scheduled to end within the next 12 hours.

If you would like to list the product on eBay as a charity listing, then you can enter a Charity ID for the listing and select the percentage of the sale proceeds that you’d like to donate to the charity using the Charity donation percent setting. You can only enter valid eBay charity IDs here and can use the lookup option to identify the correct ID.

For more information about charitable listings on eBay, you should refer to eBay’s help and support documentation.

If the product listing should be eligible for eBay’s global shipping programme, then select yes for the setting Is this item eligible for eBay’s global shipping programme. eBay’s global shipping programme expands the product listing’s potential market by making it available to international buyers. For more information about the global shipping programme, you should refer to eBay’s help and support documentation.

If you’re using the profiles & policies feature, you will need to select a shipping profile from the Shipping profile setting.

If you have configured postage rules within your eBay account, these can be assigned to products on ShopWired through the custom fields app. You should create two custom fields:

• Set the name as ebay_shipping_discount_profile_id and the label as Ebay Shipping Discount Profile ID
• Set the name as ebay_world_shipping_discount_profile_id and the label as Ebay Shipping Discount Profile ID

When creating or editing the product in ShopWired, enter the ID for the applicable postage rule into each field (only enter a single ID here). You can obtain the ID for each postage rule configured from within your eBay account.

If you’re not using shipping profiles or postage rules, then you can configure delivery rates manually on ShopWired products before listing on eBay. Any delivery rates you’ve configured on the eBay app page in your ShopWired account will be displayed for you to select from for each product, where you can select or configure up to four domestic delivery rates and up to five international delivery rates.

When configuring international delivery rates for a product, you can specify the region of the world that the delivery rate applies to using the specify by area setting. The list of regions is determined by eBay and cannot be changed or customised.

You can create eBay listings from ShopWired products at a different price from the price of the product on ShopWired using one of two available methods.

You can use the Price increase/decrease percentage setting to set a global price increase/decrease that applies to all new eBay listings created through ShopWired.

Navigate to Apps > eBay and locate the Price increase/decrease percentage setting.

• Enter a decimal amount equivalent to how much you want the product price on ShopWired to be increased or decreased
• The value set in the Price increase/decrease percentage setting applies to both product and variation prices
• Enter a value of 1.0 to create an eBay listing with the same price as the price of the product on ShopWired
• Enter a value of less than 1 to create eBay listings at a discount, e.g. 0.80 is equivalent to a 20% discount
• Enter a value of more than 1 to create eBay listings at a premium, e.g. 1.20 is equivalent to a 20% price increase

You can set a custom price for each product individually using the custom fields app:

1. Create a new custom field in your ShopWired account
   • Configure the name of the custom field as ebay_price
   • Configure the label of the custom field as Ebay Price
2. When creating or editing the product, use the Ebay Price setting to set the price for the product when it is created as an eBay listing

To create an eBay listing from a ShopWired product:

1. Make sure that you’ve added the required information into the product on ShopWired
2. Navigate to Products
3. Locate the product that you’d like to list on eBay
   • You can create multiple listings simultaneously
4. Select the product using the checkbox option in the table and select eBay > list on eBay
   • You can only list products on eBay that display as eligible in the eBay listing status column
   • If a product cannot be listed because of missing information, select the tooltip (?) icon to find out what information is missing
5. Enter each listing's Start date and Start time, which can be any time from now until 21 days in the future
6. Select list

When listing a product on eBay from ShopWired, ShopWired exports the following information to eBay from the ShopWired product:

When creating eBay listings from ShopWired products with variations, the following information about variations is sent:

You can use the [product import/export] system to configure eBay information on products using the columns described below.

This error means the stock level you have entered for the product is too high (e.g., 9999999). You can fix this by changing the quantity to a lower value, e.g. 99.

Your product is missing an item specific (e.g., colour, department, style, type). When editing the product, navigate to the custom fields section, find the field that applies to the missing information, and fill in the correct information. If the appropriate field does not exist in this section, you will need to configure a new custom field in your ShopWired account and populate the data.

This error means that the total value of the listing you are creating (i.e. price * quantity) is higher than the allowance on your eBay account. Assuming that you do not want to change the price of the listings, you will need to adjust the stock quantity to a lower value so that the total value of the listing does not impose the limit set by eBay. Alternatively, you can contact eBay support and request a higher limit. You could also consider removing other listings from your eBay account.

This error means that you have created a variation on the product which has the same name as an item specific for the product. You should remove the item specific details from the custom fields section and try and list the product again.

This warning is returned by eBay’s API, but they are no longer relevant and can be ignored. This warning will only appear alongside other errors, and if you fix other errors from the listing, then this warning will not be flagged, and the item will be successfully listed on eBay.

This warning is returned by eBay’s API, but they are no longer relevant and can be ignored. This warning will only appear alongside other errors, and if you fix other errors from the listing, then this warning will not be flagged, and the item will be successfully listed on eBay.

This error indicates that your eBay account has opted into business policies, and as a result, you need to use ShopWired’s eBay profiles feature to select a shipping profile, rather than specifying delivery rates. Navigate to Apps > eBay and enable profiles, and then select shipping, payments, and returns policies for the product and try again.

This warning means that funds from your sales may be unavailable and show as on hold for a period of time. This warning is returned by eBay but can be ignored as it is no longer relevant. This warning will only appear alongside errors, and if you fix other errors from the listing, then these warnings will not be flagged, and the item will be successfully listed on eBay.

This error means that a postage service has not been specified for the listing. You need to specify at least one domestic postage service on the ShopWired products before sending it to be listed on eBay.

This error occurs when the listing type specified for the product is not valid or recognised by eBay. eBay supports different listing types, such as "Auction," "Fixed Price," "Classified Ad," etc., and each has specific requirements and settings.

Ensure that the listing type selected for the product is one that eBay supports and is appropriate for the category in which you are listing the product.

The most common listing types are "Fixed Price" and "Auction". Some listing types may not be available for certain categories. Verify that the selected listing type is allowed in the product category you are using. You can find this information in eBay’s category-specific listing policies.

This error occurs when eBay has updated or renamed certain item specifics to align with their current standards and recommendations. The item specifics in your product listing may no longer match eBay's updated terminology.

Check eBay's guidelines and documentation for the latest recommendations on item specifics. eBay periodically updates these to improve search relevance and buyer experience. Utilise eBay's tools, such as their item specifics finder or category-specific recommendations, to ensure your listings are up-to-date. eBay provides these tools to help sellers align their listings with the latest standards.

Your product is missing an item specific that is required (for example Format or Artist). You’ll need to discover all of the required item specifics for the product category from eBay’s documentation and then add the necessary custom fields to your ShopWired account and enter values into them for the product on ShopWired.

This error indicates that the GTIN/EAN value entered is invalid. You should check the GTIN/EAN is valid on a third-party website and try again. If the product you are attempting to list does not have a GTIN/EAN, then enter Does not apply and try and create the listing again.

This error indicates that there is an issue with your eBay account. Firstly, please check that your eBay account is correctly connected to your ShopWired account. If it is, please contact eBay support to ask them if there is an issue with your eBay account. If eBay support confirms there is no issue with your account, contact support.

This error indicates that eBay is rejecting the listing because it requires at least one delivery service is available for the product, in addition to a collection service. The exact requirements for the availability of delivery for products listed on eBay can vary across different eBay categories. For assistance, please consult eBay’s help and support documentation.

This error occurs when a product description is not set. If there is a product description for the product on ShopWired, this error can occur due to either

• A coding (Twig) error in the ebay styles/template setting on the eBay app page, or
• You have selected the option should we exclude the product description from being appended to the template on the eBay app page without specifying any content within the ebay styles/template setting.

Please check both of these scenarios, and if the problem persists, contact support.

This error indicates that the connection between ShopWired and eBay has been lost. Navigate to the eBay app page to ensure that your eBay and ShopWired accounts are still connected.

This error occurs when eBay refuses to create the listing because it detects there are too many images associated with it. Please reduce the number of images for the product and attempt to relist. If the error persists, contact support.