Closing your account
Closing your account covers the checks and support process for requesting closure of a ShopWired Pay account.
Before requesting account closure, review outstanding activity in the app. Some records may need to remain available for payment, refund, dispute, or legal reporting reasons.
Before closing the account
Before closing the account
Check the following before requesting closure:
- Pending payouts
- Pending refunds
- Open disputes
- Early fraud warnings that need review
- Active payment links
- Active subscriptions
- Unresolved Till checkouts
Do not close an account to avoid a payment, refund, dispute, fee, or account restriction.
Payment links and subscriptions
Payment links and subscriptions
Archive payment links that should no longer be used.
Review subscriptions and cancel or archive only where the app provides that action. If a subscription cannot be managed in the app, contact ShopWired Pay support.
Requesting closure
Requesting closure
To request account closure, contact ShopWired Pay support.
Include the account email address, business name, and the reason for closure. Do not include passwords, full card details, or sensitive customer information.
After closure request
After closure request
ShopWired Pay may need to review outstanding financial activity before closure is completed.
If payouts, refunds, or disputes remain open, account closure may not complete until those items are resolved.
