Tips
Tips covers optional additional amounts added to supported ShopWired Pay payments where tipping is enabled.
Use the latest information shown in ShopWired Pay before taking action. Financial information, account status, and customer-facing actions are confirmed by ShopWired Pay.
What this page covers
What this page covers
This page covers:
- Tip settings
- Fixed tip amounts
- Percentage tips where available
- Maximum tip amount
- Card reader tip prompts where supported
- Charge and Till tip handling
Using Tips
Using Tips
Common tasks include:
- enable tips where available
- configure tip options
- review the tip before payment completion
- check reports for tip activity where shown
Where the app shows a status, warning, required action, or validation message, follow the message shown before continuing.
Statuses and unavailable actions
Statuses and unavailable actions
Some actions are available only when the account, payment, customer, or selected item supports them.
If an action is not shown, the account or record may not currently support that action in the app.
For financial actions, do not repeat the action while ShopWired Pay is checking, pending, or unable to confirm the final status.
Problems to check
Problems to check
Review the following if the page does not behave as expected:
- unsupported currency
- reader prompt mismatch
- unexpected tip totals
- refunds involving tips
Refresh the page where available. If the issue continues, contact ShopWired Pay support.