Payment links

To view payment links:

1. Navigate to Payments
2. Select the Payment links tab

The Payment links tab shows existing payment links and includes an option to create a new payment link.

Payment links can show whether they are Active or Inactive.

Use Filter by status to view payment links with selected statuses.

Use Filter by date to narrow the list by date.

If the list cannot be refreshed, wait a moment and refresh the Payment links tab again.

To create a payment link:

1. Navigate to Payments
2. Select the Payment links tab
3. Select Create a new payment link
4. Complete the Request a payment step
5. Complete the Configure settings step
6. Review the payment link on the Review step
7. Select Create link

When the payment link has been created, the app shows Your link is ready.

Use the Request a payment step to configure the products or services included in the payment link.

Payment request settings can include:

Enter the Product name shown to the customer.

Enter a Description to provide more information about the product or service.

Use Image to add, change, or remove an image for the product.

If the app shows that the image could not be prepared, choose another image and try again.

Enter the Amount for the product.

Enter the Quantity for the product.

Select Let customers adjust quantity if customers should be able to change the quantity before paying.

Select Add another product to add another product to the payment link.

Select Remove product to remove a product from the payment link.

Use the Billing section to choose whether the payment link is used for a one-time payment or a recurring payment.

Billing options can include:

• One time
• Recurring

If Recurring is selected, the payment link uses a Subscribe button.

Recurring payment links are available only where supported by the account configuration.

Where VAT settings apply, payment link products can include VAT controls.

VAT controls can include:

Select the VAT treatment for the product.

Options can include:

• Price includes VAT
• Price does not include VAT, add VAT
• Product is VAT exempt
• No VAT

Use VAT rate to apply the default VAT rate or enter a different VAT rate where available.

The payment link review can show:

• Net price
• Gross price
• VAT
• Gross total

If VAT settings cannot be loaded, the app can use the default VAT rate. Refresh before creating the payment link if the VAT treatment or VAT rate needs checking.

Use Additional options and Advanced options to configure customer information and the payment link payment page.

Use Collect addresses to choose whether customer billing addresses are required.

The app can show Required or None required for address collection on payment link detail.

Use Collect phone numbers to require customers to provide a phone number.

Only collect phone numbers if they are needed to complete the transaction.

Use Confirmation page and Customise message on confirmation page to configure the message shown after payment.

Use Call to action or Call to action button to choose the button text shown to the customer.

Call-to-action options can include:

• Pay
• Donate
• Book
• Subscribe

Some options are available only in the web dashboard.

Use the Review step to check the payment request before creating the payment link.

The review can include:

• Product name and description
• Amount and currency
• Quantity
• VAT treatment and VAT amounts where available
• Billing mode
• Customer information collection settings
• Confirmation page settings
• Call-to-action settings

If the details are incorrect, return to the previous step and edit the payment link before selecting Create link.

If the payment link cannot be created, refresh the Payment links tab and check whether the payment link already exists before creating it again.

When a payment link has been created, the app shows Your link is ready and the next step is to share the link.

Payment link sharing actions can include:

• Copy link
• Copy URL
• Open in browser
• Share
• Share payment link
• QR code
• Share QR code

Use QR code to show the code customers can scan to pay.

Use Scan to pay when sharing or displaying the QR code.

If the app shows Copied, the payment link URL has been copied.

Select a payment link from the Payment links tab to view payment link detail.

Payment link detail can include:

• The payment link name
• Payment request
• Latest payments
• Details
• Payment methods
• Payment link status
• Date created
• Address collection status
• Phone number collection status
• Confirmation page
• Call to action button

Payment methods can include:

• Card
• Apple Pay
• Google Pay
• Other

If the payment link was created while the account was on a different package, the app can show a notice explaining that processing fees and payout timings follow that package.

The Latest payments section shows recent payments made through the payment link.

If there are no payments for the link, the app shows No payments yet.

If more payments are available, select Show more to display more rows.

Where available, select a payment row to view the related payment detail.

Payment link payments are confirmed by ShopWired Pay. Use the payment detail page to check the final payment status, refund status, dispute status, amount, and currency.

Payment links can be Active or Inactive.

Active payment links can be shared and used where the payment link is still valid.

Inactive payment links should not be used for new payments.

Available actions can include:

• Activate
• Deactivate
• Archive
• Unarchive

If the app cannot activate, deactivate, archive, or unarchive a payment link, refresh the Payment links tab and check the current status before trying again.

Where available, use Duplicate to create a new payment link from an existing payment link.

Review the duplicated payment link before sharing it with customers.

If the app shows Payment link editing is not available in the app yet., edit the payment link outside the app where that option is available, or create a new payment link with the required details.

If the account currency cannot be loaded, refresh before creating a payment link.

Do not create a payment link until the correct amount and currency can be checked.

If VAT settings cannot be loaded, the app can use the default VAT rate.

Refresh before creating the payment link if the VAT treatment or VAT rate needs checking.

If a payment link cannot be created:

1. Refresh the Payment links tab
2. Check whether the payment link already exists
3. Check the amount, currency, VAT settings, and required product information
4. Try Create link again

If the problem continues, contact ShopWired Pay support. Include the payment link name, amount, currency, billing mode, and any message shown in the app.

If a payment link cannot be copied, opened, shared, or displayed as a QR code:

1. Refresh the payment link detail
2. Check that the payment link is Active
3. Try the sharing action again

If the problem continues, contact ShopWired Pay support. Include the payment link name, status, and the sharing action that failed.

If Latest payments does not show the expected payment, refresh the payment link detail.

If the payment still does not appear, check the main payment history and contact ShopWired Pay support if the payment status cannot be confirmed.