Customise your receipts

Receipt customisation can affect:

• Receipt emails sent to customers after eligible successful payments
• Failed payment receipt emails for failed or incomplete payment attempts
• Receipt PDF files generated from payment activity
• Receipt previews shown in the app
• Merchant copy receipt emails where the Merchant copy setting is enabled

Receipt customisation does not change payment, refund, payout, or Till order status.

Successful payment receipt emails are sent only after ShopWired Pay has confirmed that the payment was successful and a customer email address is available.

Use the Business information, Contact information, and Company details sections to configure the details shown on payment receipts.

Enter the business or company name that should appear on receipts.

Enter the address that should appear on receipts.

Enter the phone number that customers can use for receipt-related enquiries.

Enter the email address that customers can use for receipt-related enquiries.

Enter the VAT number that should appear on receipts, if applicable.

Enter the company number that should appear on receipts, if applicable.

Enter company incorporation details, such as the country or jurisdiction where the company is registered, if applicable.

Use the Branding section to upload or remove the logo shown on receipts.

The app recommends a 600 x 600 px logo image.

To upload a logo:

1. Navigate to Customise your receipts
2. Select Upload logo
3. Select the image from your device
4. Select Save customisations

To remove a logo:

1. Navigate to Customise your receipts
2. Select Remove logo
3. Select Save customisations

If the logo cannot be loaded, choose a smaller image and try again.

Use the Receipt emails section to customise the text used in customer receipt emails for successful payments.

Enter the subject line used for customer receipt emails.

Enter the main email text used for customer receipt emails.

The default receipt email template can use:

• {{ company_name }} to show the company name
• {{ customer_name }} to show the customer's name where it is known
• {{ email }} to show the receipt contact email address

Use the Failed payment receipt emails section to customise the email sent when a customer requests a receipt for a failed or incomplete payment.

This email should make clear that no payment has been taken.

Enter the subject line used for failed payment receipt emails.

Enter the main email text used for failed payment receipt emails.

The failed payment receipt email template can use:

• {{ company_name }} to show the company name
• {{ customer_name }} to show the customer's name where it is known
• {{ email }} to show the receipt contact email address

Use the Merchant copy section to send a copy of customer receipt emails to a merchant email address.

To receive a merchant copy:

1. Navigate to Customise your receipts
2. Select the Receive a copy of customer receipts setting
3. Enter an Email address
4. Select Save customisations

When merchant copy is enabled, customer receipt emails are also sent to the merchant copy email address.

If merchant copy is not needed, deselect the Receive a copy of customer receipts setting and save the changes.

Use Preview payment receipt to view a sample successful payment receipt before saving changes.

Use Preview failed payment receipt to view a sample failed payment receipt before saving changes.

The Receipt preview screen shows how the configured business information, logo, and contact details can appear on a payment receipt.

A failed payment receipt preview can show:

• "Unpaid"
• "Total amount of card payment attempted"
• "Total failed payment"
• A notice explaining that the payment attempt failed and no money was debited

To save receipt customisations:

1. Navigate to Customise your receipts
2. Edit the required settings
3. Select Preview payment receipt or Preview failed payment receipt to review the relevant receipt
4. Select Save customisations

The app confirms when receipt customisations have been saved.

If receipt customisations cannot be saved, wait a moment, refresh the page, and try again. If the problem continues, contact ShopWired Pay support.

Payment detail pages can include receipt actions where a receipt is available.

Receipt actions can include:

• View receipt
• Download receipt (PDF)
• Share receipt (PDF)

Receipt PDFs use the saved receipt customisation settings where applicable.

If a customer has not received a receipt email:

1. Check that the payment was successful
2. Check that the correct customer email address was used
3. Check that receipt customisation settings have been saved
4. Check whether the customer has reviewed their junk or spam folder

If the receipt still cannot be found, contact ShopWired Pay support. Include the payment reference, payment date, customer email address, and any error shown in the app.

If the app shows that a receipt could not be created, wait a moment and try the receipt action again.

If the problem continues, contact ShopWired Pay support. Include the payment reference, payment date, and the action that failed.

If saved business information, contact information, or email template text looks wrong on a receipt, check VAT settings where VAT information is affected:

1. Navigate to Customise your receipts
2. Check the saved settings
3. Edit any incorrect setting
4. Select Preview payment receipt or Preview failed payment receipt
5. Select Save customisations

Receipt content generated before a setting was changed might not match newer receipt customisation settings.