Products & categories

To open the Catalogue area:

1. Navigate to Till
2. Select Catalogue

The Catalogue area includes:

• Add category
• Manage categories
• Add product
• Manage products
• Catalogue sync & storage

The ShopWired Pay app Till catalogue is a lightweight catalogue management area. It does not replace the full ShopWired admin system.

Use the Products for sale section to create and manage the products, variations, prices, and categories that appear on the till.

The section includes:

• Add category
• Manage categories
• Add product
• Manage products

After a category or product is saved, refresh the till catalogue if the updated item does not appear immediately.

Use Add category to create a category for the till catalogue.

Use Manage categories to search, view, edit, or delete existing categories.

Category settings can include:

Enter the category Name.

Select a Parent category if the category should sit inside another category.

Select No parent for a root category.

Enter a Display order to control where the category appears.

Lower numbers appear first on the website and Till.

Use Image to add, change, or remove the category image.

To create a category:

1. Navigate to Till
2. Select Catalogue
3. Select Add category
4. Enter the required category details
5. Select Create category

To edit a category:

1. Navigate to Till
2. Select Catalogue
3. Select Manage categories
4. Select the category
5. Edit the required details
6. Select Save changes

Category images can be selected from the device photo library or taken with the device camera.

Image actions can include:

• Choose photo
• Take photo
• Change image
• Remove image

The app can show:

• No image selected
• Current image
• New image selected
• Image will be removed
• Image ready to save.

Use a JPG, PNG, or WebP image smaller than 4 MB.

If the selected image cannot be loaded or prepared, choose another image and try again.

Use Add product to create a product for the till catalogue.

Use Manage products to search, view, edit, or delete existing products.

Product settings can include:

Enter the product Name.

Select the product Category.

The app shows No category selected until a category has been selected.

Enter the product Price.

The price label can show Price including VAT or Price excluding VAT, depending on the account's VAT settings.

Enter a Display order to control where the product appears.

Use Image to add, change, or remove the product image.

To create a product:

1. Navigate to Till
2. Select Catalogue
3. Select Add product
4. Enter the required product details
5. Select Create product

To edit a product:

1. Navigate to Till
2. Select Catalogue
3. Select Manage products
4. Select the product
5. Edit the required details
6. Select Save changes

The product form can include a VAT section where VAT applies.

VAT settings can include:

Use Charge VAT to control whether VAT is charged for the product.

Use VAT rate to review or edit the VAT rate where the app allows it.

The app can show:

• Entered price includes VAT
• Entered price excludes VAT
• VAT is not enabled

This guide does not cover account-level VAT settings in detail.

The product form can include an Inventory section.

Inventory settings can include:

Enter the product SKU where applicable.

Enter the Stock quantity where applicable.

Enter the product GTIN where applicable.

Stock-sensitive validation is checked by ShopWired before checkout and order completion. Do not treat stale local catalogue data as final stock availability.

Use Product options to review or manage supported product options after the base product exists.

Product option areas can include:

• Variations
• Choices
• Extras

Use Variations for products with selectable values, such as size or colour.

Variation controls can include:

• Set up variations
• Option name
• Option values
• Add value
• Create variations
• Generate SKU codes
• SKU prefix
• Edit option name
• Edit value
• Delete variation
• Delete all variations

Use Choices to assign supported product choice sets to the product.

Choice controls can include:

• Enable choice set
• Select all
• Choices saved.

Some choice set configurations cannot be edited through the app. If the app says the account has too many choice sets configured, edit choices for the product in the main ShopWired admin system.

Use Extras to add optional add-ons to a product.

Extra controls can include:

• Add extra
• Edit extra
• Create extra
• Name
• Price
• SKU
• Delete extra

The app stores catalogue data on the device so the Till can browse products and categories faster.

ShopWired keeps the catalogue data up to date. Checkout, pricing, stock validation, orders, and payments are still checked by ShopWired before they complete.

Use Catalogue sync & storage to review catalogue sync status and device storage settings.

Sync status messages can include:

• "Catalogue data is ready and this device will stay up to date automatically."
• "ShopWired catalogue data is ready. This device has updates waiting and will pull them on the next Till refresh."
• "No local catalogue data is currently stored on this device."
• "Catalogue sync failed. Try again shortly."
• "Sync status could not be checked. Existing local catalogue data can still be used where available."

Use Sync now to ask ShopWired to refresh catalogue data sooner.

If the app says another sync cannot be requested yet, wait until the countdown has finished.

If the app says to wait for the current sync to finish, do not start another sync until the current sync has completed.

Use Device image storage to manage cached category and product tile images on the current device.

Image storage settings can include:

Use Cache catalogue images to store category and product tile images on the device for faster browsing.

Catalogue data syncs automatically even when image caching is inactive.

Use Image storage limit to choose how much device storage can be used for cached catalogue images.

If the app shows Image cache is full, increase the storage limit to keep more images available locally, or clear the cache.

Use Image storage used to review how much device storage is currently used by cached catalogue images.

Use Clear cache to clear local catalogue data and cached catalogue images from the current device.

The app shows Clear local catalogue data? before clearing the cache.

Clearing the cache:

• Removes local catalogue data from the current device
• Removes cached catalogue images from the current device
• Does not remove products from ShopWired
• Does not remove categories from ShopWired

After clearing the cache, refresh the Till or use Sync now to download catalogue data again.

Some catalogue items can be removed from the app where the action is available.

Deletion actions can include:

• Delete category
• Delete product
• Delete variation
• Delete all variations
• Delete extra

If a category cannot be saved:

1. Check that Name has been entered
2. Check that Display order is a valid number, if entered
3. Check whether the app shows an image validation message
4. Check the connection and try again

If the problem continues, contact ShopWired Pay support. Include the category name and any message shown in the app.

If a product cannot be saved:

1. Check that Name has been entered
2. Check that Category has been selected
3. Check that Price is valid
4. Check that Display order is a valid number, if entered
5. Check SKU, Stock, and GTIN values, if entered
6. Check the connection and try again

If the problem continues, contact ShopWired Pay support. Include the product name and any message shown in the app.

If a saved product or category does not appear on the Till:

1. Refresh the Till
2. Open Catalogue sync & storage
3. Check Sync status
4. Select Sync now if the app allows it
5. Check that the product has a selected Category

If the item still does not appear in the Till, contact ShopWired Pay support. Include the product or category name and the latest sync status shown in the app.

If catalogue sync fails:

1. Check the connection
2. Wait a moment and refresh Catalogue sync & storage
3. Select Sync now if the app allows it
4. Wait for the current sync to finish if one is already running

If sync still fails, contact ShopWired Pay support. Include the latest sync status shown in the app.

If an image cannot be added:

1. Use a JPG, PNG, or WebP image
2. Use an image smaller than 4 MB
3. Try Choose photo or Take photo again
4. Save the category or product after the image is ready

If the problem continues, contact ShopWired Pay support. Include the product or category name and any image message shown in the app.