Payments
Payments shows ShopWired Pay payment activity and payment detail for card payments, payment link payments, Till payments, and other supported payment sources.
Use the latest information shown in ShopWired Pay before taking action. Financial information, account status, and customer-facing actions are confirmed by ShopWired Pay.
What this page covers
What this page covers
This page covers:
- Payments tab
- Payment list
- Payment detail
- Payment statuses
- Receipts
- Refund entry points
- Dispute and early fraud warning indicators
Using Payments
Using Payments
Common tasks include:
- search payment activity
- view payment detail
- check payment status
- open receipt actions
- start a refund where available
Where the app shows a status, warning, required action, or validation message, follow the message shown before continuing.
Statuses and unavailable actions
Statuses and unavailable actions
Some actions are available only when the account, payment, customer, or selected item supports them.
If an action is not shown, the account or record may not currently support that action in the app.
For financial actions, do not repeat the action while ShopWired Pay is checking, pending, or unable to confirm the final status.
Problems to check
Problems to check
Review the following if the page does not behave as expected:
- pending payment status
- unknown payment state
- multi-currency amounts
- receipt generation failure
Refresh the page where available. If the issue continues, contact ShopWired Pay support.