Customers
Customers shows customer records and related ShopWired Pay payment activity where customer data is available.
Use the latest information shown in ShopWired Pay before taking action. Financial information, account status, and customer-facing actions are confirmed by ShopWired Pay.
What this page covers
What this page covers
This page covers:
- Customer list
- Customer detail
- Search
- Contact information where available
- Related payments
- Payment link or subscription context where available
Using Customers
Using Customers
Common tasks include:
- search for a customer
- view customer details
- review related payments
- check customer email before sending receipts
Where the app shows a status, warning, required action, or validation message, follow the message shown before continuing.
Statuses and unavailable actions
Statuses and unavailable actions
Some actions are available only when the account, payment, customer, or selected item supports them.
If an action is not shown, the account or record may not currently support that action in the app.
For financial actions, do not repeat the action while ShopWired Pay is checking, pending, or unable to confirm the final status.
Problems to check
Problems to check
Review the following if the page does not behave as expected:
- missing customer data
- duplicate customer records
- privacy handling
- stale related payment data
Refresh the page where available. If the issue continues, contact ShopWired Pay support.