The till

The Till uses products and categories from the ShopWired catalogue.

The Till can be used to:

• Browse categories and products
• Search products
• Scan a barcode where barcode scanning is available
• Add products to an order
• Review quantities, VAT, subtotal, and total
• Charge a card using Tap to Pay on iPhone or a connected card reader
• Mark a cash payment as paid
• Send a payment receipt or failed payment receipt by email

Catalogue management is handled separately in products & categories.

To add a product to a Till order:

1. Navigate to Till
2. Browse All categories or All items
3. Select the product
4. Select any required product variation, choice, extra, customisation field, or measured quantity
5. Select Add to order

If a product does not require extra information, selecting the product can add it to the order immediately.

Use Search products to find products by name or available searchable product details.

Use Scan barcode where barcode scanning is available. If the barcode matches a product that needs further options, the app asks for the required details before adding it to the order.

The app can show No products found, No categories found, Out of stock, or a message that no catalogue item was found for the scanned barcode.

The Order section shows products added to the Till order.

The order can include:

• Product names
• Quantities
• Line totals
• Subtotal
• VAT
• Totals

Selecting the same product again can increase the quantity if the product configuration is the same.

Use the quantity controls to increase or decrease a product quantity.

Use the remove action on a line to remove a product from the order.

Use Clear order to remove all products from the current order.

ShopWired checks the Till order before payment.

If the app shows Stock check, review the products listed in the message. If a product is out of stock, remove it or reduce the quantity before continuing.

The Till cannot complete an order when products in different currencies have been added to the same total. If the app shows Products in different currencies cannot be mixed in one till total, remove products until the order contains one currency.

Use Charge card to take a card payment for the Till order.

Card payments can use Tap to Pay on iPhone or a connected card reader.

To charge a card:

1. Add the required products to the Till order
2. Select the charge button shown with the order total
3. Review the order summary
4. Select Charge card
5. Wait for the app to check payment readiness
6. Select Take payment with Tap to Pay or the Take payment with [card reader name] option, depending on the available payment device
7. Follow the on-screen payment prompt
8. Wait until the app shows the final payment and order status

The card payment screen can show:

• Checking
• Ready
• Connection slow
• No connection
• Unavailable
• Connection unknown

Select Check again if the app asks for payment readiness to be checked again.

If the app shows Checking payment devices., wait for the check to finish before starting the payment.

After a card payment, the app can show whether the payment succeeded, failed, or is still being checked.

Common statuses include:

• Payment succeeded
• Payment failed
• Payment pending
• Checking payment status
• Creating order
• Order created
• Order failed

If the app shows Payment succeeded and Order created, the Till order has completed.

If the app shows Payment pending or Checking payment status, wait for ShopWired Pay to confirm the final status.

If the app shows Creating order, the card payment may have succeeded but ShopWired order creation is still being confirmed.

If the app shows Order failed, do not take another payment until the status has been checked.

Use Check payment status where the app shows that option.

A payment receipt can be emailed to the customer after a successful Till card payment.

Payment receipts use the settings configured in receipts.

To send a payment receipt during the card payment flow:

1. Select Send a receipt to the customer?
2. Enter the Customer email address
3. Complete the card payment

If the payment has already completed and the receipt action is available:

1. Enter the Customer email address
2. Select Send email receipt

The app can show that the receipt email has been sent to the customer email address.

When a card payment fails or does not complete, the app can show a Receipt section for sending a failed payment receipt.

A failed payment receipt is used to confirm that the payment attempt failed. It should not be used as proof of payment.

To send a failed payment receipt:

1. Wait for the app to show the failed payment receipt section
2. Enter the Customer email address
3. Select Send receipt

The app describes this action as "Send a receipt to the customer to confirm payment has failed".

Failed payment receipt content is controlled by receipts.

Use Mark as paid only when payment has been received outside the card payment flow.

To mark a Till order as paid:

1. Add the required products to the Till order
2. Select the charge button shown with the order total
3. Review the order summary
4. Select Mark as paid
5. Wait for ShopWired to create the order

If a Till checkout becomes stuck after payment may have been taken, the app can show Clear till and save for review.

This action clears the current Till so the user can continue serving customers. It saves the payment and order information for later review.

Clear till and save for review does not:

• Refund the payment
• Mark the order as paid
• Create another charge
• Confirm that the payment failed

Use this option only when the app shows it for a stuck checkout.

Saved stuck checkouts appear in Unresolved checkouts where they can be reviewed. Related payment activity can also appear in payments.

If products or categories are not showing in the Till:

1. Check whether the products and categories exist in Catalogue
2. Check whether the device has current catalogue data
3. Refresh the Till
4. Use Search products if the product is not visible in the current category

If the app cannot start a card payment:

1. Check the payment readiness status
2. Select Check again
3. Confirm that the iPhone has an internet connection
4. Confirm that Tap to Pay on iPhone is available on the device, or that the card reader is connected

If the app shows No connection, connect to Wi-Fi or mobile data before taking payment.

If the app shows Receipt email could not be sent.:

1. Check that the customer email address is correct
2. Try sending the receipt again
3. Check the payment status separately

If the problem continues, contact ShopWired Pay support.

If payment or order status is unclear, do not repeat the payment immediately.

Use Check payment status where available.

If the app shows Clear till and save for review, use it only when the checkout is stuck and the app presents the action.

If the problem continues, contact ShopWired Pay support. Include the order amount, payment time, customer email address where available, and the status shown in the app.