Refunds
Refunds covers refunding eligible ShopWired Pay payments and reviewing refund status after submission.
Refund information is confirmed by ShopWired Pay. Do not submit the same refund again while a refund is pending, checking, or in an unknown state.
When a payment can be refunded
When a payment can be refunded
A payment can be refunded only when ShopWired Pay shows that the payment is eligible for refund.
The payment detail may show refund actions, previous refunds, or the amount still available to refund. If a refund action is not shown, the payment may not be refundable in the app.
Creating a refund
Creating a refund
To create a refund:
- Navigate to Payments
- Select the payment
- Select the refund action where available
- Enter the refund amount
- Review the amount and currency
- Submit the refund once
- Wait for ShopWired Pay to show the refund status
Partial refunds
Partial refunds
A partial refund returns part of the payment amount to the customer.
Before submitting a partial refund, check the amount still available to refund. The refund amount cannot be higher than the remaining refundable amount.
Refund status
Refund status
Refund status can take time to update. If the app is checking the refund, wait for the status to update before taking further action.
If the refund fails, refresh the payment detail and review any message shown in the app.
Refund problems
Refund problems
If a refund does not appear to complete:
- Refresh the payment detail
- Check the refund status and amount
- Check whether the payment has already been fully refunded
- If the status remains unclear, review payments and contact ShopWired Pay support.
