VAT settings

Use Is your business VAT registered? to control whether VAT calculations are enabled for the account.

To enable VAT calculations:

1. Navigate to VAT settings
2. Select the Yes setting
3. Review the additional VAT settings that appear
4. Select Save changes

If Yes is not selected, VAT calculation settings are not shown on the page.

Use Use the standard rate of VAT for the UK? (20%) to choose whether the account uses the standard UK VAT rate.

When Use standard UK rate is selected, ShopWired Pay uses 20% as the account VAT rate.

To use a different UK VAT rate:

1. Navigate to VAT settings
2. Select the Yes setting for Is your business VAT registered?
3. Deselect Use standard UK rate
4. Enter the rate in Enter the standard VAT rate to charge to customers within the UK
5. Select Save changes

The custom VAT rate must be greater than 0 and less than 100.

If the custom VAT rate is missing or invalid, the app shows "Enter a VAT rate greater than 0 and less than 100."

Use VAT calculation method to choose how VAT is calculated for supported item calculations.

The available options are:

• Calculate VAT per unit
• Calculate VAT per line item

Calculate VAT per unit calculates VAT for each unit before line totals are produced.

Calculate VAT per line item calculates VAT from the total line item value.

This setting can affect rounding when a line contains more than one unit.

Use Will you enter product and delivery pricing including or excluding VAT? to choose whether entered product and delivery prices already include VAT.

The available options are:

• Yes, I'll upload product and shipping prices including VAT
• No, please calculate and add VAT to product and shipping prices

Select Yes, I'll upload product and shipping prices including VAT when product and delivery prices entered into ShopWired already include VAT.

Select No, please calculate and add VAT to product and shipping prices when product and delivery prices are entered excluding VAT and VAT should be calculated and added.

To save VAT settings:

1. Navigate to VAT settings
2. Edit the required settings
3. Select Save changes

When the settings have been saved, the app shows "VAT settings saved."

If settings cannot be saved, the app shows "VAT settings could not be saved. Try again in a moment."

If the save fails, check the entered values, refresh the page, and try again. If the problem continues, contact ShopWired Pay support.

Saved VAT settings are account-level settings. They can affect supported areas that use account VAT behaviour.

VAT settings can affect:

• Charge VAT treatment and VAT helper calculations
• Payment Link product VAT treatment and VAT rate defaults
• Till NET, VAT, gross, and line total calculations
• Receipt VAT breakdowns where receipt data is available
• Reports that include VAT, NET, or gross values

Final payment, receipt, Till, Payment Link, and report values must use backend-confirmed data where that data is available.

If the app shows "VAT settings could not be loaded. Pull to refresh or try again in a moment.", refresh the page and try again.

If the page still cannot load VAT settings, contact ShopWired Pay support.

If a custom VAT rate cannot be saved:

1. Check that Yes is selected for Is your business VAT registered?
2. Check that Use standard UK rate is deselected
3. Enter a VAT rate greater than 0 and less than 100
4. Select Save changes

If VAT totals in another part of the app look wrong:

1. Navigate to VAT settings
2. Check whether the business is marked as VAT registered
3. Check the VAT rate
4. Check VAT calculation method
5. Check Will you enter product and delivery pricing including or excluding VAT?
6. Save any required changes
7. Return to the affected feature and refresh its data

If a completed payment, receipt, or report still looks wrong, contact ShopWired Pay support. Include the affected feature, date, amount, currency, and the VAT values shown in the app.