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A customer has used a voucher code at checkout and the discount applied was wrong, or wasn't applied, why?

If the discount applied was wrong

Check that the voucher code is configured correctly as per this guide.


If the voucher code wasn't applied

    1. Check that the voucher code is configured correctly as per this guide.
    2. Check that the voucher code hasn't been used the maximum number of times, or - if you are limiting customer use - that the customer hasn't already used the voucher code the maximum number of times per customer.

If you are confident that the voucher code is set up correctly, but it still isn't applying or is applying incorrectly, please contact us.