Product reviews
ShopWired's product reviews feature allows you to display a review form on your website for visitors to leave a review about a product.
- Visitors leaving a review can enter their name, comment, and a rating for the product (from 1 to 5)
- When a new review is received, it will be displayed in your ShopWired account for moderation
- Product reviews can be edited, deleted, and then published
- Published reviews are displayed on the product page of your ShopWired website
- Reviews can be configured to display on up to 50 other products
To install the app:
- Navigate to Apps
- Locate the Product reviews app
- Select
install this app
Managing and moderating product reviews
Managing and moderating product reviews
Reviews left by visitors are displayed in the Reviews section of your ShopWired account.
Use the search to search reviews by product or customer name and the filter to display either all reviews or only those published on your website (or not published).
To manage reviews:
- Navigate to Customers > Reviews
- Reviews are displayed in a table
- Date shows the date the review was created
- Name shows the reviewer's name
- Product shows the product the review was originally created on
- Rating shows the rating out of 5 given by the reviewer
- The
displaysetting determines whether or not the review is displayed on the product on your website- All reviews are initially not displayed, and you'll need to manually select to display them
- To moderate a review, select the
editoption. When moderating a review, you can:- Change the product the review is assigned to
- Edit the reviewer's name, rating, and review content
- Assign the review to up to 50 additional products to display on
Importing product reviews
Importing product reviews
You can use the product review import system to create reviews in bulk:
- Prepare a spreadsheet file with the following column headings:
product_handle,state,rating,title,author,body,created_at - Enter the review data in each row (each review is placed on a new row) according to the field definitions
- Save the spreadsheet file as a
- Select
importon the Reviews page
Field definitions:
| Column heading | Notes |
|---|---|
| product_handle | Enter the product’s URL, excluding the domain name, e.g., product-url |
| state | Enter published if the review should be displayed on your website, or leave blank |
| rating | Enter a number between 1 and 5 for the rating |
| title | Enter a title for the review (optional) |
| author | Enter the reviewer’s name (mandatory) |
| body | Enter the review content (HTML tags are not allowed) |
| created_at | Enter the date/time the review was created in the format YYYY-MM-DD HH:MM:SS UTC |
Display of reviews and the review form on your website
Display of reviews and the review form on your website
When the Product reviews app is installed, a review form is automatically added to each product page on your website, and each review already assigned to a product and published is displayed.
Published reviews are displayed on the corresponding product pages in date order (with the most recent review at the top).
The design, layout, and appearance of the review form and previous reviews are determined by your website's theme and can be customised by editing your theme files. For assistance in customising the appearance of the product reviews feature, contact theme support.
Twig variables
product.reviews
Returns an array of reviews for the product.
review.name
Returns the name of the author of the review.
review.content
Returns the content of the review.
review.rating
Returns the rating given by the author (the maximum value is 5).
review.date
Returns the date the review was created.
product.rating
Returns the average rating of the product (an integer) across all reviews.
product.rating(true)
Returns the average rating of the product (to one decimal place).
