Pre-order release

Select the settings option to configure the app's settings.

Select the order status that you'd like the app to change pre-orders to once a customer's card is successfully charged. Use the Send order status email setting to select to send an order status email to the customer when their card is successfully charged.

Select the order status that you'd like the app to change pre-orders to if a customer's card is declined. Use the Send order status email setting to select to send an order status email to the customer when their card is declined.

When you release a product, the app will check through all orders on your ShopWired account to find orders:

• That have the pre-order status
• That have an order status that corresponds with the default order status of cancelled
• That contain the product being released
• That, if the product has been released in the past, the order was created since the last release

All products that were pre-order products at the time an identified order was created must have been released through the app before the app will attempt to charge the customer's card.

To release a product:

1. Navigate Orders > Pre-order release
2. Use the Search section to search for the product you'd like to release
   • You can search the product list by product name or SKU code
3. Information about the product is displayed:
   • The product's current ships-on date
   • The number of orders since the product was last released
   • This will display none if the product hasn't been released through the app before
   • The date/time of the last release, if any
4. If there are orders to process, select the release option
   • The release option will not be displayed if the app cannot detect any applicable orders to process

Once a product release has been initiated, it will be displayed in the Previous releases section along with all other prior releases.

For each release, the app displays:

• Product displays the name of the product released
• Created displays the date/time that the release was initiated
• Status displays the status of the release:
• Pending means the release is currently awaiting being processed
• In progress means the release is currently processing
• Completed means the release has been completed
• Expired means the release didn't complete within the required time frame
• Cancelled means that the release was cancelled
• Processed orders displays the number of pre-orders processed by the app

If the product being released is the only product in an identified order that was a pre-order product at the time the order was created, the app will attempt to charge the customer's card. If there are other pre-order products in an identified order, the released product is marked for release. All pre-order products must be marked for release before the app will attempt to charge the card.

Releases must be completed within one hour of their creation. If a release doesn't complete processing within one hour, it will be given a status of expired and display the number of orders that were processed.

The app can process approximately 1,500 orders per hour.

You can continue the release by selecting the retry option.

If the customer's card cannot be charged, the order's pre-order status is retained and, if configured, the order's status is changed and an order status email is sent to the customer.