Managing contracts

1. Open Apps > Subscriptions in your ShopWired account
2. Open Contracts
3. Search by plan name or use the status, payment method, renewal date and availability filters
4. Select a contract to open it

The contract page has four tabs:

• Summary shows the contract terms, next renewal, billing and delivery details, payment method and the plan settings recorded when the customer subscribed
• Items shows each product or variation, quantity, price, VAT rate, status and current product availability
• Renewals and orders shows renewal attempts and their related orders or charges
• Timeline shows subscription changes and actions in date order

The contract's ShopWired status and the app's renewal state are shown separately. A plan edit does not change the settings already recorded on a contract.

Select Pause contract on an active contract to stop future scheduled renewals. Review the confirmation and add an internal note if needed. When you resume a paused contract, choose whether to use the original renewal schedule, set a new date or renew immediately where that option is available.

To cancel a contract, select Cancel contract, enter a cancellation reason and confirm the action. Cancellation is final: the contract cannot be resumed and will not renew again. Cancelling a contract does not cancel or refund orders already placed.

A pending contract can be activated by selecting Acknowledge contract and confirming the action.

Use the actions in Contract terms to change the cycle limit or trial end. The subscription interval recorded when the customer subscribed remains visible on the contract.

For an active online contract, select Skip next renewal to move the app's next scheduled renewal forward by one interval. This does not create an order or take a payment. Check the new date before confirming. If Change next renewal is available, use it to set a different future renewal date.

Renewal dates use the timezone displayed on the contract. Check the next renewal shown in Summary after making a schedule change.

Open Items to review the products and variations in the contract. Each item has its own status. An active item is included in future renewals; a paused or cancelled item is not.

To change an item's quantity, price, VAT rate or status, select Edit item, enter the new values and select Save changes. To add a product or variation, select Add item, find its exact SKU, enter the quantity, price and VAT rate, then confirm the addition. Review product and stock availability before saving.

To stop an item permanently, select Cancel item. Contract items are retained as part of the subscription record rather than deleted. Changes to items affect future renewals and do not edit orders already placed.

1. Open the contract's Summary tab
2. Select Edit billing and shipping
3. Enter the updated billing and delivery details
4. Select Save details

The app labels the delivery address as Shipping details. Check both addresses before saving, especially if the customer has asked for only one address to change.

For a contract paid through Stripe or ShopWired Payments, use Payment method to create a secure payment update link. The customer enters card details on a ShopWired-hosted page; card details are not shown in the Subscriptions app. The link updates the existing payment method and does not switch the contract to another payment provider.

Use Create customer payment link when you need to send a payment update request to the email address on the contract. Check the link's expiry and delivery status. For an offline contract, payment details cannot be updated through these links.

Open Renewals and orders to check each renewal's status, billing attempts and linked orders. Select Open order where an order is available. Use Timeline to review when the app or ShopWired recorded a change.

A standalone charge is separate from a renewal. If you use Create standalone charge, review the exact customer, contract, amount and currency before selecting Take charge. A standalone charge does not create a renewal order or advance the subscription cycle.

Offline contracts can be viewed and managed, but automatic renewal orders are not available for them. Check the contract's payment method and renewal state before expecting an order to be created.

Select Export CSV from Contracts to open Import and export. Choose the contracts and details to include, then select Create export. The export can include contract items, renewal outcomes and related order IDs.