Delivery zones

Delivery zones are configured from within your ShopWired account by:

1. Navigating to Checkout > Delivery & collection
2. Selecting the Manage link in the delivery rates section

On the page, each delivery zone you have already configured is displayed in its own section.

1. Select the create delivery zone option
2. Select the delivery zone that you want to create
3. If you have indicated your ShopWired account is registered for VAT, select an option from the Charge VAT setting:
   • Select visitors from this delivery zone should be charged VAT to charge VAT to customers that select the delivery zone
   • You can specify individual settings about the charging of VAT for this delivery zone separately
   • Select visitors from this delivery zone should not be charged VAT to not charge VAT to customers that select the delivery zone
4. Select the create delivery zone option

Once the delivery zone has been created, it will be displayed in its own section on the page for you to add its delivery rates.

ShopWired provides a number of different settings that can be used to configure whether visitors from each delivery zone are charged VAT and the rate of VAT charges. Read detailed guidance about configuring VAT settings for delivery zones.

You can delete a delivery zone by selecting the menu icon and the delete zone option.

The Rest of the World delivery zone is used to configure delivery rates for all countries in the world that don’t fall under other delivery zones configured in your ShopWired account.

You can edit the list of countries that are covered by your configuration of the Rest of the World delivery zone:

1. Locate the Rest of the world delivery zone section
2. Select the menu icon and select settings
3. Use the Countries to include in this delivery zone setting to change the configuration
   • All countries means that the zone includes all the countries of the world
   • Specified countries only means that the rest of the zone will only include countries you configure
4. When selecting specified countries only select each individual country to include in the delivery zone

Where a country or territory is defined in more than one delivery zone configured in your ShopWired account, an order of precedence determines the delivery zone chosen to display delivery rates available for selection for the visitor:

1. A delivery zone for a specific country
2. The EU VAT Zone delivery zone
3. The European Countries delivery zone
4. Royal Mail delivery zones
5. The Rest of the World delivery zone

If a country or territory falls under multiple delivery zones in your ShopWired account, by default ShopWired will select delivery rates only from the highest precedence zone where at least one delivery rate is configured.

As a result, delivery rates from lower precedence zones will only be displayed if an applicable rate is unavailable in the higher precedence zone.

ShopWired provides two configuration options for multi-country delivery zones you have configured in your ShopWired account when the multi-country delivery zone includes a delivery zone you have configured separately.

To select your desired configuration:

1. Navigate to the Delivery settings page
2. Select settings
3. Use the setting Display and apply delivery rates for multi-country delivery zones:
   • Select only when delivery rates aren't configured for a specific country to configure that the rates for multi-country delivery zones will only be available when delivery rates aren't configured for a country zone it includes
   • Select in addition to delivery rates configured for a specific country to configure that the rates for multi-country delivery zones will always be available, even when delivery rates are configured for a country zone it includes

You can specify a default delivery country to determine the country selected by default on your website’s shopping basket

To select a default delivery country, locate the Default delivery country section on the delivery settings page and select a country from the Default delivery country setting.

Your selected default delivery country will not be applied in all scenarios and can be affected by:

• A currency/country selected by a visitor
• A visitor logged into a customer or trade customer account and their registered country

European Countries is used to configure delivery rates for all countries on the continent of Europe:

United Kingdom, Isle of Man, Guernsey, Jersey, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Channel Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City

EU VAT Zone Countries is used to configure delivery rates for all countries within the EU VAT zone:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Royal Mail Europe Zone 1 is used to configure delivery rates for:

Corsica, Denmark, France, Germany, Ireland, Monaco

Royal Mail Europe Zone 2 is used to configure delivery rates for:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ibiza, Italy, Latvia, Lithuania, Luxembourg, Madeira, Mallorca, Malta, Menorca, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Royal Mail Europe Zone 3 is used to configure delivery rates for:

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Moldova, Republic of, Montenegro, North Macedonia, Norway, Russian Federation, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City

Royal Mail World Zone 1 is used to configure delivery rates for all other countries and territories not defined in any other Royal Mail zone

Royal Mail World Zone 2 is used to configure delivery rates for:

Australia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Lao People's Democratic Republic, Macau, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Palau, Papua New Guinea, Pitcairn, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu

Royal Mail World Zone 3 is used to configure delivery rates for the United States.

Channel Islands is used to configure delivery rates for:

Jersey, Guernsey