JivoChat
JivoChat is a customer communication platform that allows businesses to add live chat functionality to their website. It enables visitors to communicate with support teams directly through a chat widget displayed on the website.
Key features include:
- Live chat for website visitors
- Chat inbox for managing conversations
- Multi-channel messaging support
- Chat automation and AI assistants
- Customisable website chat widgets
JivoChat integrates with ShopWired by adding a chat widget script to the ShopWired theme so the chat interface appears on every page of your website.
Account creation
Account creation
Create an account on the JivoChat website at JivoChat.
After creating your account you can configure your chat settings and customise the appearance of the chat widget. JivoChat will then provide a script which can be installed on your website.
Theme installation
Theme installation
JivoChat provides a script that installs the live chat widget on your website.
The script will be similar to the example shown below.
<script src="//code.jivosite.com/widget/XXXXXXX" async></script>
The code shown above is provided as an example only. You must copy the exact script provided in your own JivoChat account, as the script and any ID values will be unique to your website.
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Add the script just before the closing
</head>tag - Select Save changes
After the script has been added, the JivoChat widget will appear on every page of your website, allowing visitors to start a chat with your team.
Recommendations
Recommendations
- Configure automatic greetings in JivoChat to encourage visitors to start conversations
- Ensure your team is available to respond to incoming chats
- Test the widget on a draft theme before updating your live theme
- Review chat conversations regularly to identify common customer questions
