Cancelling orders, refunding orders, returning stock

ShopWired doesn't have a specific concept of an order being 'cancelled', so you can manage cancelled orders as you want and need to.

To cancel an order, ShopWired recommends creating a refund and changing the order's status.

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For each product in an order (where you are tracking stock for the product), you can use the return stock option, when viewing the order, to return all of the stock quantity for ordered products back to the SKU code’s stock quantity.

The return stock option will be displayed for a product in an order if all of the following conditions are met:

• The product has a SKU
• The product has not already had its stock returned
• The SKU matches either:
• A valid product variation in your ShopWired account
• A non-bundle product in your ShopWired account

If any of these conditions are not met, the return stock option will not be shown.

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To create a refund for an order, when viewing the order navigate to the Refunds section:

• Enter the amount of the refund and any comments that you'd like to make about the refund (for example, the reason for the refund)
• You can enter any amount for the refund up to the grand total of the order

You can add multiple refunds to an order, but the total amount of refunds cannot exceed the grand total of the order.

Refunds are created inclusive of VAT/tax; you cannot specify the total amount of VAT/tax separately, and the refund amount affects the grand total of the order only (ShopWired does not recalculate the amount of VAT on the order).

Once you've created a refund, it will be displayed in the Products ordered section beneath the grand total. Refunds are also displayed in the Refunds section, displaying:

• The time/date that the refund was created
• The amount of the refund
• The refund comment

You can delete a refund by clicking the delete button next to the refund. This will remove the refund permanently; however, if the transaction was refunded with the payment gateway (through ShopWired’s integration), deleting a refund will not reverse any refund on the original transaction.

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