Editing orders

To edit the customer's name, email address, telephone number or address information, select the menu option in the customer details section.

Select to edit the customer's details, make the changes required and save the changes.

To edit the customer's requested delivery date, use the edit option next to the existing delivery date.

If the customer hasn't requested a delivery date, you can use the edit option to add one.

To edit the customer's comments, use the edit option next to the existing comments.

If the customer hasn't added any comments, you cannot add new ones and should instead use the admin comments option.

To edit the products in the order or the delivery rate, select the menu option in the products ordered section.

When using this edit option, the order will be recreated on the page where you can edit any information about the order. Select the create order option when you have finished making your changes.

When saving changes to an order:

• The original order (before your edits) will be given the order status that corresponds to the cancelled default order status
• When viewing the original order, a link to the new version of the order will be displayed at the top of the page
• A new order is created with the same reference as the original order
• The customer is sent a new order confirmation email
• The stock quantities for products in the original order are returned, and new stock adjustments are made for all products in the new order
• The new order will be given the same status as the original order