Lightspeed

Use the Set-up settings section to choose which system controls stock levels and where orders are processed. Stock and order synchronisation can be configured independently.

Select this setting to synchronise stock levels. Under Which system will you use to control stock levels?, select one of the following options:

• ShopWired (stock will sync from ShopWired to Lightspeed X-Series) to control stock in ShopWired and send quantities to a selected Lightspeed outlet
• Lightspeed X-Series (stock will sync from Lightspeed X-Series to ShopWired) to control stock in Lightspeed and send the combined quantity from selected outlets to ShopWired

Products and product variations need matching SKU codes in both systems for stock synchronisation. Selecting a stock source does not import products or change their descriptions and prices.

Select this setting to synchronise orders. Under Which system will you use to process orders?, select one of the following options:

• ShopWired (orders will import from Lightspeed X-Series to ShopWired) to create ShopWired orders from Lightspeed sales
• Lightspeed X-Series (orders will export from ShopWired to Lightspeed X-Series) to create Lightspeed sales from ShopWired orders

Products and product variations on orders must have matching SKU codes in both systems. An order can fail to synchronise if a product has no SKU code or its SKU code cannot be found in the destination system.

This setting appears when you select Lightspeed X-Series (orders will export from ShopWired to Lightspeed X-Series) under Which system will you use to process orders?. Select it to send ShopWired customer changes to Lightspeed. The app looks for a Lightspeed customer with the same email address and creates one when no match is found.

Select save changes after configuring the Set-up settings section. The stock and order source options are shown during initial setup; check both directions before saving.

After configuring the relevant settings below, select Enable? and then select save changes to start the selected stock and order synchronisation. Connecting Lightspeed also loads its product list into the app, but connecting alone does not start stock or order synchronisation.

This section appears when ShopWired is selected under Which system will you use to control stock levels?.

Select the Lightspeed outlet that should receive stock quantities from ShopWired. To send current ShopWired stock quantities to Lightspeed after saving the setting, select sync all now in the Stock Sync Settings section. Subsequent ShopWired stock changes are sent automatically while the app is enabled.

The Outlets section appears when Sync Stock Levels? is selected. If Lightspeed controls stock, select the outlets used to calculate ShopWired stock. The app adds the quantities in those outlets and updates ShopWired products with matching SKU codes.

If Lightspeed controls stock, select sync all now in the Outlets section after saving your outlet selections to send current quantities to ShopWired. Later Lightspeed inventory changes are sent automatically while the app is enabled.

The selected outlets are also used to calculate the initial stock of products imported from Lightspeed when Lightspeed controls stock.

The settings displayed in Order Sync Settings depend on the option selected under Which system will you use to process orders?.

Use these settings when ShopWired orders will be exported as Lightspeed sales.

Select the Lightspeed user to assign to exported sales.

Select the Lightspeed register to receive exported sales.

Select the Lightspeed VAT rate for taxable products and delivery charges.

Enter the VAT percentage to use when calculating VAT for exported sales. Leave this setting blank to use the VAT amount supplied on each ShopWired order product.

Select the Lightspeed rate for items that do not attract VAT.

Select the Lightspeed product used to represent the ShopWired delivery charge on exported sales.

This setting appears when the ShopWired reward points app is installed. If Sync Customers? is selected, choose the Lightspeed product that the app will use for a separate sale when it adjusts a customer's Lightspeed reward points balance to match ShopWired.

ShopWired orders can earn or redeem reward points according to the reward points settings. When an eligible order reaches a shipped status and has earned reward points, the Lightspeed app compares the two customer balances and creates a separate Lightspeed sale if an adjustment is needed. Redeemed reward points are also sent as a Lightspeed payment when the ShopWired sale is exported. Lightspeed must have a payment type named Loyalty for this payment.

Select the Lightspeed status for paid ShopWired orders. The available options are Closed and Awaiting dispatch.

Select the Lightspeed status for unpaid ShopWired orders. The available options are Closed and Awaiting dispatch.

Select the Lightspeed status for ShopWired pre-orders, or select Don't export to omit them.

Use these settings when Lightspeed sales will be imported as ShopWired orders. Each product on a Lightspeed sale must have a matching product or product variation SKU code in ShopWired. Imported sales are created as shipped ShopWired orders without awarding ShopWired reward points for the imported order.

Select the ShopWired delivery rate to use for imported Lightspeed sales.

Select a ShopWired customer whose billing and delivery address should be used on imported sales. If the Lightspeed customer has a name and email address, these are used with the selected customer's address. If no default customer is selected, the app uses the Lightspeed customer's address.

When this order direction is enabled, Lightspeed customer updates can create or update ShopWired customer records by email address. If the ShopWired reward points app is installed, a Lightspeed customer update also copies that customer's Lightspeed reward points balance into ShopWired. Connecting or enabling the app does not copy all existing Lightspeed customers or their balances. To make existing balances available on the website before a customer record is updated in Lightspeed, use the REWARD POINTS BALANCE column in the customer import/export system.

Customers must be logged in to a ShopWired customer account with a positive reward points balance to redeem points on the website. The redemption value and minimum balance are controlled by the reward points settings.

This section appears when ShopWired orders are exported to Lightspeed. Add a row for each ShopWired payment method that should be represented on a Lightspeed sale.

Enter the payment method name as it appears on ShopWired orders.

Select the corresponding Lightspeed payment type. Select + add a new row to add another mapping, then select save changes.

Use this section to create new ShopWired products from Lightspeed products. The import includes the product name, description, SKU code, price, cost price, brand, images and available product variations. The ShopWired category is selected during import. Initial stock is included when Lightspeed controls stock and inventory is available for the product.

The app lists active Lightspeed products. Search by product name or SKU code, then select the products to import. The Last Imported At column shows whether the app has previously imported each product.

Select this setting to show products that the app has previously imported. Importing one of these products again creates another ShopWired product; it does not update the first import.

Select this setting to show Lightspeed products with a SKU code that already exists on a ShopWired product. This only changes which products appear in the list. It does not link the products or merge their details.

Select the ShopWired category for the new products. The app uses this selected category rather than automatically mapping Lightspeed categories.

Keep this setting selected to make newly imported products active in ShopWired, or deselect it to import them as inactive.

To import products:

1. Search for the Lightspeed products in the Import Products from Lightspeed X-Series section
2. Select the products in the Import column, or select All to select every product displayed on the current page
3. Select a category using What category should the products be imported into?
4. Choose whether to select Import items as active?
5. Select import selected products

The import runs in the background. If products are listed on multiple pages, repeat the process for each page.

Lightspeed product updates refresh the product details held in the app's import list. They do not update descriptions, prices, images or other details on ShopWired products that already exist, including products previously imported through this app. To update existing ShopWired descriptions in bulk, export the ShopWired products, match the Lightspeed descriptions to the correct rows, and import the edited file while preserving each product’s Item ID. Follow the product import/export guidance.

If an order fails to synchronise, it appears in the Export Errors section with an error message. For ShopWired orders exported to Lightspeed, use the Order ref. column to identify the order. For Lightspeed sales imported into ShopWired, use the Receipt column to identify the sale. Select View to view the recorded details, then correct the relevant order, product SKU code or app setting.

Product import failures are not listed in Export Errors. If a selected product does not appear in ShopWired after the background import has had time to run, check whether the product already exists or has a matching SKU code, then contact ShopWired support for an import failure check.