Searching and filtering orders

You can use the search and filter options on the Orders page to refine the orders displayed in the orders table.

Search by order reference, customer surname, company name, email address, or postcode
Search by
When searching by ShopWired order ID, only exact matches are returned
Filter by product name, SKU code, or brand
Filter by order date (entering a From and To date range)
Orders are either active or archived, and you can select to view only orders of a particular order state using the option available in the table

Select the more filters option to access more filters. Filters are split into 4 separate groups (that appear as tabs).

Basic filters allow you to filter by:
- The orders' billing country
- The orders' delivery country
- The orders' payment method
- The orders' order status
Delivery date filters allow you to filter by the customer's requested delivery date:
- Select delivery date range to specify a Delivery date from and Delivery date to range
- Only orders with a requested delivery date within the range will be returned
- Select delivery date within x days to specify a Number of days value
- Only orders that are the specified number of days after "today" will be returned
- When saving this filter using the save current filters option, "today" automatically resets each day to today's date
- Select delivery date not specified to return all orders that don't have a delivery date specified
Pre-order date filters allow you to filter by a :
- Specify a Ships on date from and Ships on date to range
- Only orders with a product within the selected range will be returned
- This filter is only available when using the pre-orders app
Custom fields filters allow you to filter orders by values in order custom fields
- Only order custom fields are available as filters (other types of custom fields are not available)
- Only orders with a selected value for the order custom field will be returned

Saving filters

When you've conducted a search and arranged your filters, you can save this for use later using the save filters functionality:

Access your saved filters in the more filters option.

ShopWired also has pre-defined filters that are already configured in your ShopWired account (and cannot be deleted):

All complete orders means all orders that have been successfully completed, i.e. where a visitor to your website has:
Paid for an order
Completed the order using the offline payment method
You have created the order through your ShopWired account
The order was created using ShopWired's API
Unpaid orders means orders where a visitor submitted the order but did not make payment or there was an error
Unpaid orders are also known as incomplete orders
Pending orders where the status of the visitor's payment is uncertain
Read more about pending orders
Subscription orders means all orders that have resulted from a subscription
Includes both the initial subscription order and orders resulting from a renewal of the subscription

Additional filters are available by selecting the more filters option:

Shipped means all orders that have an order status corresponding to the of shipped
Pre-orders means all orders that are in a
Awaiting payment means all completed orders either where:
The customer submitted the order through the offline payment method or,
You created the order through your ShopWired account and selected it as not paid

You can change the name of these pre-defined filters on the order settings page.