Veeqo

Once you've installed the Veeqo app:

1. Navigate to Apps > Manage > Veeqo
2. Select connect with Veeqo
3. Follow the on-screen instructions to give ShopWired access to your Veeqo account

Once the connection has been established, a confirmation message will be displayed and additional settings for the app will be available.

If you want to disconnect your ShopWired and Veeqo accounts, select the disconnect option on the app.

To enable stock sync from Veeqo to ShopWired, in the App settings section of the Veeqo app select on for the Sync stock levels from Veeqo to ShopWired setting and select the Veeqo warehouse from the setting from which stock levels should be synced.

To enable order export from ShopWired to Veeqo, in the app settings section of the Veeqo app select on for the Export future orders from ShopWired to Veeqo setting and select the Veeqo store from the setting for which ShopWired orders should be exported to.

To sync stock levels for products exported from ShopWired to Veeqo select on for the Send stock levels to Veeqo during product export setting and select the Veeqo warehouse from the setting from which stock levels should be synced.

ShopWired automatically syncs stock levels between Veeqo and ShopWired where:

• The SKU code for a product or product variation exactly matches between the two platforms
• A connection exists between the SKU codes on the two platforms

Stock syncs from Veeqo to ShopWired, and stock is only synced from ShopWired to Veeqo when an order is created on your ShopWired store that is exported to Veeqo. Any manual changes made to stock levels in ShopWired, for example from the stock management page of your ShopWired account, will not be synced to Veeqo.

For the automatic stock sync to work, a connection must exist between two exactly matching SKU codes on ShopWired and Veeqo.

A connection can be established through one of the following methods:

• By manually creating the connection (described below)
• By importing a product from Veeqo to ShopWired (described below)
• By exporting a product from ShopWired to Veeqo (described below)

You can use the Link products by SKU code section in the Veeqo app to manually create a connection between SKU codes where the product or product variation already exists on both ShopWired and Veeqo and the SKU code exactly matches.

To create a connection for a single product, in the Link products by SKU code section in the Veeqo app enter the SKU code you want to connect into the SKU code setting and select link now. If the SKU code is successfully connected, a confirmation message will be displayed.

To create a connection for multiple products, prepare a CSV file in spreadsheet editing software such as Microsoft Excel or Google Sheets with a single column with a heading of SKU Code and each SKU code you want to link on a new row in the spreadsheet.

In the Link products by SKU code section in the Veeqo app enter SKU Code in the SKU heading setting, select the CSV file from your device's hard drive and select upload file. The Veeqo app will then attempt to create a connection for the SKU codes uploaded. If linking a large number of SKU codes, be patient whilst the file is processed.

In the link products by SKU code section in the Veeqo app use the get stock synced products option to download a CSV file containing the SKU codes that the app has established a connection for. You can use this option to check that connections you have created between products have worked successfully.

If you have a new product you want to sell on your ShopWired website and link to Veeqo, ShopWired strongly recommends that you create the product on Veeqo first, before creating it on ShopWired.

When you create a product on Veeqo first, you can then either import the product into ShopWired using the import feature in the Veeqo app or alternatively then create the product on ShopWired. When a product is created on Veeqo first, a connection is automatically established between the Veeqo and ShopWired SKUs contained within the product and stock will sync automatically between the two platforms.

If you create a product on ShopWired first, you will need to either export the product to Veeqo using the Veeqo app or alternatively manually create a connection between the Veeqo and ShopWired SKUs (using the method(s) described above) for stock to sync.

You can use the Export products to Veeqo section to export products from ShopWired. You should only use this feature if a product with the same SKU code does not already exist on Veeqo.

To export specific products from ShopWired to Veeqo:

1. Use the search feature to search products
   • You can search products by name, SKU code, GTIN or MPN
2. Select the product(s) you want to export or use the checkbox at the top of the page to export all products on the page
3. Select the export selected option

To export all products from ShopWired to Veeqo use the export all option.

If a product fails to export, you can attempt to fix any errors with the product and retry the export again.

For products with variations, if you have assigned product images to specific variation combinations, Veeqo does not currently support the assignment of images to variations through their API, and the image assignments will not be exported to your Veeqo account. You should edit products manually in Veeqo to assign images to variations.

To remove a product from Veeqo that was exported to it using the Veeqo app select the remove option next to the product in the Export products from ShopWired to Veeqo section.

You can use the Import products from Veeqo section to import products from Veeqo into ShopWired. You should only use this feature if a product with the same SKU code does not already exist on ShopWired.

Products already imported into ShopWired from Veeqo will display the date that the product was imported. (This information is only available for products imported after 7th November 2024).

To import specific products from Veeqo to ShopWired:

1. Select the product(s) you want to import or use the checkbox at the top of the page to import all products on the page
2. Select the import selected option

To import all products from Veeqo to ShopWired use the import all option.

To remove a product from ShopWired that was imported using the Veeqo app select the remove option next to the product in the Import products from Veeqo section.

If you want to export orders from ShopWired to Veeqo you'll need to map your ShopWired delivery rates to a corresponding Veeqo delivery method:

1. Locate the Delivery rates mapping section
2. Select the get ShopWired delivery rates option to download your ShopWired delivery rates into the Veeqo app
   • The date of the last sync is displayed at the top of the section
3. For each of your ShopWired delivery rates select a corresponding Veeqo delivery method

ShopWired's Veeqo app exports orders automatically if they contain products with matching SKU codes and you have selected to export orders:

• Orders are exported to Veeqo where the SKU code matches between the two platforms
• Orders with no matching SKUs are not exported
• If an order contains a mix of products with and without matching SKUs, only the matching products will be exported
• The Veeqo app attempts to match orders with customer records that already exist in Veeqo:
• First using the billing address company name
• Second using the billing address email address
• If no match is found, a new customer record is created

If an order fails to export to Veeqo, it will appear in the Export errors section of the Veeqo app.

• The app will show the order reference, creation date, and shipping name along with the error details
• Fix the issue (e.g., update the order), then select retry auto-export to retry exporting the order