ProProfs Live Chat
ProProfs Live Chat is a platform for adding live chat functionality to websites, enabling real-time communication with visitors.
Key features include:
- Real-time live chat messaging
- Chat routing and operator management
- Visitor tracking and engagement tools
- Chat transcripts and reporting
ProProfs Live Chat integrates with ShopWired by adding a tracking to the ShopWired theme so you can enable live chat on your website.
Account creation
Account creation
Create an account on the website at ProProfs Live Chat.
After your account is created, ProProfs Live Chat will provide a JavaScript tracking script for installation on your website.
Theme installation
Theme installation
ProProfs Live Chat provides a script similar to the example shown below:
<script>
(function(){
var pp=document.createElement('script'),
ppr=document.getElementsByTagName('script')[0];
pp.type='text/javascript'; pp.async=true;
pp.src=('https:' == document.location.protocol ? 'https://' : 'http://') + 'solv.2leadsupport.com/dashboardv2/chatwindow/';
ppr.parentNode.insertBefore(pp,ppr);
})();
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your ProProfs Live Chat account, as the script and any ID values will be unique to your website.
To install the script on your ShopWired theme:
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Add the script just before the closing
</body>tag - Select Save changes
After the script has been added, ProProfs Live Chat will begin collecting data from your website.
Recommendations
Recommendations
- Ensure the script is only added once to prevent duplicate chat widgets
- Test chat functionality on a draft theme before publishing changes
- Confirm chat visibility across different devices and screen sizes
- Monitor operator availability settings within ProProfs to align with store hours
