Order Desk

Order Desk is a platform for order management and fulfilment automation. It enables businesses to route, process, and manage orders across multiple sales channels and fulfilment providers.

Key features include:

Centralised order management
Automated fulfilment workflows
Integration with print-on-demand and logistics providers
Custom order routing and rules
Multi-channel order syncing

This guide explains how to send ShopWired order data to Order Desk using Make.

This scenario allows:

Sending completed ShopWired orders to Order Desk
Transforming ShopWired product data into Order Desk order items
Creating orders in Order Desk with customer and shipping details

ShopWired can only provide support for the scenario as provided in this guide. Any customisations or changes made to the scenario are supported by Make.

Prerequisites

An account for Order Desk
An account for Make

Scenario blueprint

Open the scenario blueprint in Make

Modules used:

Webhooks – ShopWired order finalised webhook
Tools – Iterator – process order items
Tools – Array aggregator – build Order Desk order items
Order Desk – create order

Scenario setup steps

Select the scenario blueprint provided with this guide
Open it in Make
Create a new scenario from the blueprint
Replace any placeholder values if required
Connect required accounts
Turn the scenario on
Trigger the relevant event in ShopWired

ShopWired webhook data

Event: order.finalized

{
  "event": {
    "topic": "order.finalized",
    "data": {
      "object": {
        "id": 123456,
        "products": [
          {
            "title": "Product name",
            "sku": "SKU123",
            "price": 29.99,
            "quantity": 1
          }
        ],
        "shippingAddress": {
          "name": "John Smith",
          "addressLine1": "1 Example Street",
          "city": "London",
          "postcode": "AB1 2CD",
          "countryCode": "GB"
        }
      }
    }
  }
}

Required user inputs

Field	Description
Order Desk connection	Connect your Order Desk account using API credentials
Webhook	Select or create a ShopWired webhook for order.finalized events

Recommendations

Test the scenario using a real ShopWired order with at least one product
Ensure all products include SKU, price, and quantity values
Do not modify the array structure for order items
Keep the scenario linear without adding unnecessary modules
Monitor initial runs to confirm correct order creation in Order Desk