Wrike

Wrike is a work management platform used to organise tasks, projects, and team collaboration. It is commonly used by ecommerce businesses to manage order fulfilment, customer service workflows, and internal operational tasks.

Key features include:

Task and project creation
Folder and project organisation
Task status and importance settings
Due date and milestone configuration
Team member assignment
Custom fields and metadata support

This Make scenario creates a task in Wrike when an order is finalised in ShopWired using a webhook trigger.

This scenario allows:

Triggering when a ShopWired order is finalised
Creating a task in a selected Wrike folder
Setting the task title to the ShopWired order ID
Adding billing name, email address, and telephone number to the task description
Setting task importance to Normal
Creating the task as a Milestone with the current date as the due date

ShopWired can only provide support for the scenario as provided in this guide. Any customisations or changes made to the scenario are supported by Make.com.

Prerequisites

Make.com account
Wrike account

Scenario blueprint

The scenario blueprint is avaialbel on the Make website

Modules in execution order:

ShopWired Order Finalized
Wrike:createATask

This scenario uses a webhook trigger.

This scenario uses Make.com app modules.

Scenario setup steps

Select the scenario blueprint provided with this guide
Open it in Make
Create a new scenario from the blueprint
Replace any placeholder values if required
Connect required accounts
Turn the scenario on
Trigger the relevant event in ShopWired

ShopWired webhook data

Webhook event: order.finalized

Simplified payload structure:

{
  "timestamp": "2024-01-01T12:00:00Z",
  "event": {
    "id": 12345,
    "businessId": 67890,
    "createdAt": "2024-01-01T12:00:00Z",
    "topic": "order.finalized",
    "subjectType": "order",
    "subjectId": 100001,
    "generator": "shopwired",
    "data": {}
  }
}

Required user inputs

Field	Description
Wrike connection authorisation	Authorise the Wrike account connection in Make.com
Webhook URL configuration	Add the generated Make webhook URL to the ShopWired order.finalized webhook settings

Recommendations

Ensure the selected Wrike folder ID is correct before enabling the scenario
Test using a real order to confirm the webhook registers successfully
The task due date is set to the current date at execution time
Only one order is processed per webhook execution
No order updates are sent back to ShopWired
Custom changes to task fields are outside the scope of this guide