Creating and managing plans

Enter a name of up to 100 characters. Customers may see this name on your website, in their basket and on their orders, so use wording that clearly identifies the subscription option.

Enable the plan when you want customers to be able to subscribe to products assigned to it. A disabled plan is unavailable for new subscription purchases.

Disabling a plan does not pause or cancel existing subscriptions. Use Contracts to manage existing subscriptions.

Enter how often the subscription should renew, using a whole number from 1 to 9,999 and an interval of days, months or years.

For example, enter 2 and select months to renew every two months. For a weekly subscription, enter 7 and select days.

This setting controls the time between renewals, not the number of orders.

Select Unlimited, until cancelled if the subscription has no set order limit.

To limit the subscription, select A set number of orders and enter the total in Number of orders. The limit includes the first order. For example, a limit of 6 allows the first order and 5 renewal orders.

Select No free trial or A free trial. If you add a free trial, enter the number of days in Trial length.

The first renewal is scheduled for the end of the free trial. Read more about renewals and failed payments.

Select one of the following options for the price of each product or product variation assigned to the plan:

• Normal price uses the product or variation's price
• Fixed price applies the same fixed unit price to each assigned product or variation
• Discount reduces each product or variation's price by the percentage you enter

If you select Fixed price, enter the amount in Fixed price, including VAT. Select Check price without VAT to review the amount that will be saved in ShopWired using your account's currency and VAT settings.

The fixed price applies to each unit, not to the subscription as a whole. If several products are assigned to the plan, each uses that fixed unit price.

If you select Discount, enter the percentage in Discount. Enter a number greater than 0 and up to 100, with up to four decimal places.

1. Navigate to Plans and select the plan
2. In Add products, enter a product name or SKU code in Product name or SKU
3. Select Search products
4. Review the base product and any variations, including their exact SKU codes
5. Select the products or variations to assign to the plan
6. Select Add to plan
7. Check Products on this plan to confirm that the intended products and SKU codes are listed

Each assignment identifies one product and its exact SKU code. A product variation must be assigned using its own SKU code. Products or variations without a usable SKU code cannot be selected. The same product and SKU code cannot be assigned twice to one plan.

Searching does not reserve stock. Review the ShopWired check column and Product check message for missing products or SKU codes. These checks do not confirm stock availability or whether customers can purchase the product. Check the relevant product in ShopWired before activating the new system.

Your theme must also display the plans available for the selected product or variation. Follow the guide to displaying subscriptions on your website.

The Buy without a subscription column in Products on this plan shows whether each assigned product can also be purchased without a subscription.

This setting cannot be edited in the Subscriptions app. Select the product's name to view it in ShopWired and review or edit its one-off purchasing setting. If the app cannot confirm the setting, check the product in ShopWired.

When one-off purchasing is allowed, your theme must display the one-off purchase option alongside the available subscription plans. When it is not allowed, a visitor must select a subscription plan to purchase the product.

Read more about displaying subscription and one-off purchase options.

To edit a plan, navigate to Plans, select the plan and select Edit plan. Edit the required settings, then select Save changes.

Changes to a plan affect future subscription purchases. Existing contracts retain the settings recorded when the customer subscribed. To change an existing subscription, follow the guide to managing contracts.

To add a separate plan based on an existing one, select Copy plan. Review its name, billing and pricing settings, then select Create plan.

The copy starts with Enabled deselected, and product assignments are not copied. Leave it disabled until you have assigned its products or variations and checked its settings. The original plan remains unchanged.

Fixed prices are not copied. If the copied plan uses Fixed price, enter the amount again, including VAT.

If the app reports that a plan changed in ShopWired while you were editing it, note any changes you want to keep, then reload the page and review the latest settings before saving again.

If the app cannot confirm whether a change was saved, select Check status where available. Do not repeat the change while its outcome remains unconfirmed.

To remove a product or variation from a plan:

1. Navigate to the plan and locate the product in Products on this plan
2. Select Remove or replace
3. Review the product and SKU code
4. Select Remove from plan

The product or variation will no longer be available for new subscriptions using that plan. Removing the assignment does not remove the product from your ShopWired account.

To replace an assigned SKU code:

1. Select Remove or replace beside the product
2. Select Replace SKU
3. In Add products, search for and select the replacement SKU code
4. Select the confirmation that the current SKU code will be removed before the new one is added
5. Select Replace SKU

The existing assignment is removed before the new one is added. If adding the replacement fails, the product is left off the plan. Check the current assignments before making another change.

Removing or replacing an assignment does not change existing orders or contracts.

To stop offering a plan for new purchases without deleting it, select Edit plan, deselect Enabled and select Save changes.

To delete a plan:

1. Navigate to the plan and select Delete plan
2. Review the plan details
3. Enter the plan name exactly as shown in Type the plan name to confirm
4. Select the confirmation that customers will no longer be able to subscribe to the plan
5. Select Delete plan

Deleting a plan removes its availability for new subscription purchases. Existing orders and contracts retain their plan details. Deleting the plan does not cancel those contracts.

Select Import CSV from Plans to navigate to Import and export.

On the Import plans and products tab, download the template and complete it with your plan and product information. Upload the completed file and select Check file. Correct every row with an error before selecting Import plans and products.

Importing plans and assignments does not activate the new subscription system.

Select Export CSV from Plans to navigate to the Export plans tab. Select whether to include each plan's products, then select Create export. Download the completed file from History.

Follow the importing and exporting subscription data guide for the column definitions, examples and full instructions.