Transferring ownership of your ShopWired account

If you are selling your business or website, you may want to transfer ownership of your ShopWired account to a new owner. This process allows the new owner to take over payment of the subscription while starting from a clean slate regarding customer and order information, but with all of the website content and settings preserved.

We recommend contacting our accounts team at accounts@shopwired.co.uk to arrange the transfer for you. This ensures that the account is reset correctly and ready for the new owner.

The standard transfer process is:

1. You confirm the date you want the transfer to take place
2. The day before the transfer, at a time convenient to you, our team will:
   • Delete all existing orders from the account
   • Delete all customer information
   • Reset all statistics and order/customer-related data to zero
   • Remove your payment details from the account
   • Remove your payment gateway connections from your ShopWired account
3. You should then change the ShopWired account password to a random, unique password and provide the login details to the new owner
4. When the new owner logs in, they’ll be prompted to enter their own payment information. They won’t be charged straight away, their first subscription payment will be taken on the next renewal date
5. All other elements of the account will remain intact, including products, categories, delivery rates, and website content. This means the new owner has a working website ready to go, without any of the previous business’s order or customer data

The website will remain live throughout the entire process.

If you prefer, you can delete orders yourself by going to the view orders page in your ShopWired account. However, if your account has a large number of orders, this process can take a long time, so we recommend contacting us to carry out the transfer.