Transaction fees
ShopWired's transaction fees app can be used to charge customers a transaction fee when selecting and using a specific payment gateway at checkout.
Once the transaction fee app is installed, you'll be able to configure a percentage transaction fee for each payment gateway (subject to the restrictions below).
Transaction fees are calculated by multiplying the visitor's order grand total by the configured transaction fee percentage.
To charge transaction fees, install the app:
- Navigate to Apps
- Locate the Transaction fees app
- Select
install this app
The terms of service of certain payment gateways available on ShopWired forbid merchants from charging transaction fees:
- PayPal (all PayPal integrations)
- Klarna (both Klarna Checkout and Klarna Payments)
- ShopWired Payments
Configuring transaction fees
Configuring transaction fees
A separate transaction fee can be configured for each payment gateway activated on your ShopWired account:
- Navigate to Checkout > Accepting payments
- Locate the payment gateway you want to configure the transaction fee for
- Configure the transaction fee in the Transaction fee setting
- Transaction fees can be configured separately for each payment gateway
- Transaction fees can be configured up to 2 decimal places
To configure a transaction fee for the offline payment method:
- Navigate to Checkout > Offline payment
- Select
offline payment settings - Configure the transaction fee in the Transaction fee setting
- Transaction fees can be configured up to 2 decimal places
Transaction fee messaging
Transaction fee messaging
ShopWired recommends informing visitors about transaction fees before the visitor is taken through to the payment page.
To do so, you can use the instruction text feature of platform checkout.
Order confirmation email & invoice PDF
Order confirmation email & invoice PDF
To add a separate line total to the order confirmation email itemising the transaction fee charged, use the order.payment_gateway_fee variable. This will usually be modified with the format_price function, e.g. format_price(order.payment_gateway_fee).
ShopWired's latest template themes of the order invoice PDF do contain the code, but if you are using an older PDF theme you will also need to add the code described above.
