Stock management

• A product/variation's (i.e. a unit's) stock status is determined by its stock quantity. If a unit has a quantity of 0 or less, it is out of stock
• Where a product has variations, a variation will inherit the stock quantity and stock status of its parent product unless separately configured
• By default, out of stock units cannot be added to the basket
• The stock on back order app can be used to enable out of stock products to be added to the basket

You can change the quantity of a SKU:

• When creating or editing the product
• When using the product import/export system
• From the stock management page (described below)
• When using the stock import system

The stock management page can be viewed by navigating to Products > Stock.

The table lists each configured SKU separately and displays the current quantity and, when using the stock alerts app, the stock alert level.

To configure a new quantity for a SKU, locate the SKU in the table and select the existing quantity (or the + icon), configure the new quantity and click out of the setting. The new quantity will be automatically saved.

You can edit the stock quantity for multiple SKUs using the stock import/export system:

1. Navigate to Products > Stock
2. Select export and follow the instructions to download existing SKU codes and quantities into a CSV file
3. Edit the quantities of existing SKU codes (without editing the SKU code) using software such as Excel or Google Sheets
4. Save the edited file as a CSV file
5. Select import and select the new CSV file from your device
6. Select import to upload the file

A message will be displayed once your import has processed successfully.

ShopWired does not automatically reserve or allocate stock once a visitor adds a product to their basket or initiates making payment. Stock is only reserved once the order has been successfully completed.

You can configure your ShopWired website to automatically reserve stock for a visitor either:

• When they add a product to their basket
• When they start checkout

To do so:

1. Navigate to Products > Settings
2. Navigate to the Reserving stock during visitor checkout section
3. For the setting Reserve stock quantities for products in a visitor's baskets select your required option:
   • No means that stock is not reserved until the visitor successfully completes their order
   • Yes, when an order is submitted for payment means when the visitor has entered their billing and shipping address and been taken through to the payment page to enter their card information
   • Yes, when a product is added to the basket means when the visitor has added the product to their basket
4. For the setting How long should stock be reserved for (in minutes) configure the amount of time in minutes that stock should be reserved for

ShopWired does not automatically hide out of stock products from your website, but you can activate a setting within your account to do so:

1. Navigate to Products > Settings
2. Navigate to the Out of stock products section
3. Select the setting Hide out of stock products from search results and category pages

When out of stock products are selected to be hidden:

• The product will not be displayed on any page or place on your website
• The product will still be visible by viewing it through the URL
• This means that visitors may still be able to view the product if they find the page through another method, e.g. in search results