ShipStation

To use the ShipStation app:

1. You'll need to have a ShipStation account; you can create one here
2. You'll need to configure a weight for each product
3. You'll need to configure the ShipStation app

To add your ShipStation API keys to ShopWired's ShipStation app:

1. Log in to your ShipStation account and select the settings icon
   
2. Navigate to Account > API settings
   
3. At the bottom of the API settings page, your ShipStation API keys are displayed
   
4. Copy these keys (one at a time) to your computer's clipboard
5. In ShopWired, navigate to Apps > Manage > ShipStation
6. Paste the keys into the Settings section using the ShipStation API key and ShipStation API secret settings
   
7. Select save changes

Once saved, the app will verify the credentials entered. If correct, the page will reload with a range of settings for you to configure.

Select which ShipStation store you want ShopWired orders to export to.

Select this setting so that when the status of an order on ShipStation changes to shipped, the app updates the ShopWired order's status to the status mapped (as described below).

Select this setting for your customer to be sent an order status email when the app changes the order's status (through the process described above).

When the status of an order on ShopWired changes, the ShipStation app can either:

• Create a new order in ShipStation
• Change the status of an order already exported to ShipStation

ShipStation has 5 default order statuses:

• Awaiting payment
• On hold
• Awaiting shipment
• Shipped
• Cancelled

Within the ShipStation app, you can configure the corresponding ShopWired order status for each ShipStation order status.

When mapping order status:

• You don't need to match every ShopWired status to a ShipStation status
• Some statuses can be left blank (in which case a change of status on the order on ShopWired will not update it on ShipStation)
• More than one ShopWired order status can match the same ShipStation status

ShopWired's recommended configuration is:

Each delivery rate configured in your ShopWired account is displayed in the Shipping services section and grouped according to the delivery zone they belong to.

To export orders to ShipStation with ShipStation shipping services pre-selected, map your ShopWired delivery rates to corresponding ShipStation shipping services.

Where a shipping rate hasn't been matched with a ShipStation rate, the order will still export to ShipStation but without a shipping service.

ShipStation connects with top UK and US couriers and 3 fulfilment services. However, not all of those couriers and services are immediately installed within your ShipStation account when you open it.

To add a new courier connection within ShipStation, review ShipStation's help guide.

Orders exported into ShipStation will appear in the orders section of your ShipStation account.

Each order is listed separately, and you can view orders with a particular status by selecting one of the statuses from the left menu in ShipStation:

ShipStation has a great set of help guides that you can refer to for any assistance required with using your ShipStation account. You can view these here.

ShopWired support teams cannot assist you in your use of ShipStation; you must contact ShipStation support directly.

• When an order is cancelled on ShopWired, a cancellation notice is sent through to ShipStation, marking the order as cancelled on that platform (provided the corresponding status has been mapped)
• Changes to the order on ShopWired (customer details changes and/or a change to the products ordered) are also sent to the order on ShipStation
• Where you receive an unpaid order on ShopWired (i.e. if the order is placed by the customer through the offline payment method), or if you create the order through the ShopWired admin system and mark it as not paid, this is sent to ShipStation as an order awaiting payment (provided the order status matching has been configured appropriately)
• When an unpaid order is subsequently marked as paid through ShopWired, the status of the order on ShipStation is changed to awaiting shipment
• Order comments will be exported with the order to ShipStation and will appear in the Notes from buyer section
• When a gift voucher is purchased, the order will be sent to ShipStation, and the message entered by the buyer to be included with the gift voucher will be sent as the gift note
• For any orders that have been marked as shipped or cancelled within ShipStation, any subsequent order status changes on ShopWired will not be sent to ShipStation. This is due to a limitation with ShipStation's API that doesn't allow order status changes to orders that have been marked as shipped or cancelled

When shipping orders internationally, the app can send customs information to ShipStation

• An HS Tariff Code
• An origin country

This information can be added for products either when creating or editing the product or when using the product import/export system.

To export the HS Tariff Code into the customs information for exported orders, you must configure a setting within your ShipStation account. Navigate to Settings > Shipping > International settings and select the leave blank option for the Customs declaration setting.

If an order fails to export to ShipStation, it will be displayed in the export errors section. Orders can fail to export for a number of different reasons.

When an order fails to export, you can fix the error (either with the order or with the app settings) and select retry auto-export to try and export the order again.