Supplier dispatch emails

After installing the app, configure a supplier email address for each brand that should receive order notifications.

1. Navigate to Products > Brands
2. Select the brand you want to configure
3. Enter the email address in to the Email address setting in the GPSR contact information section
4. Save your changes

Only brands with a configured supplier email address will receive supplier emails.

Use the Automatically send supplier emails setting to control whether supplier emails are sent automatically when an order is received.

1. Navigate to Orders > Order settings
2. Locate the Automatically send supplier emails setting in the Order emails section
3. Select yes to send supplier emails automatically when a new order is received
4. Select no to disable automatic supplier emails
5. Save your changes

When set to yes, a separate supplier email is sent to each brand included in the order, containing only the products that belong to that brand.

When this setting is enabled, ShopWired will:

• Check each product in the order
• Identify the brand assigned to each product
• Group products by brand
• Send a separate email to each brand that has a configured supplier email address

Each supplier email contains only the products from the order that belong to that specific brand.

For example:

• If an order contains products from three different brands
• Brand A will receive an email containing only Brand A products
• Brand B will receive an email containing only Brand B products
• Brand C will receive an email containing only Brand C products

If a brand does not have a supplier email address configured, no supplier email will be sent for that brand.

If the Automatically send supplier emails setting is set to no, supplier emails can be sent manually from the order page.

1. Navigate to Orders
2. Select the order you want to process
3. Select the email button in the top right of the page
4. Select the brand and products you want to include
5. Select send email

You can send supplier emails multiple times for the same order if required.

The contents of the supplier email can be configured within your ShopWired account.

1. Navigate to Settings > Emails
2. Locate the Supplier Email email
3. Select to edit the email contents
4. Save your changes

Any changes made to the email template will apply to all future supplier emails.

The supplier email should contain only fulfilment information. Do not include pricing, totals, VAT, or payment details.

A typical supplier email should include:

• Order reference and order date
• Delivery name and address
• Delivery method
• Product name
• SKU
• Quantity
• Variations and alternative variations
• Extras
• Customisation fields
• Order notes (if applicable)

Below is a suggested template structure that you can copy and customise for your own requirements.

Each time a supplier email is sent, an entry is added to the order timeline.

The timeline entry:

• Confirms that the supplier email was sent
• Allows you to view the HTML and plain text versions of the email
• Provides a resend email button

Select the resend email option from the order timeline to send the same supplier email again if required.