Helpwise
Helpwise is a shared inbox and live chat platform that enables teams to manage customer conversations across multiple communication channels.
Key features include:
- Shared team inboxes
- Live chat widgets
- Email and messaging channel integration
- Automation and workflow rules
- Reporting and analytics
Helpwise integrates with ShopWired by adding a tracking to the ShopWired theme so that the live chat widget can display on your website.
Account creation
Account creation
Create an account on the Helpwise website at Helpwise.
After your account is created, set up your live chat inbox and obtain the JavaScript snippet provided for the Live Chat Widget.
Theme installation
Theme installation
Helpwise provides a script similar to the example shown below:
<script>
helpwiseSettings={"widget_id": "YOUR_WIDGET_ID", "align": "right"}
</script>
<script src="https://cdn.helpwise.io/assets/js/livechat.js"></script>
The script shown above is provided as an example only. You must copy the exact script provided in your own Helpwise account, as the script and any ID values will be unique to your website.
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Add the script just above the closing
</head>tag - Select Save changes
After the script has been added, Helpwise will begin collecting data from your website.
Adding the live chat widget to specific pages
Adding the live chat widget to specific pages
If you prefer to add the Helpwise widget to a specific page instead of installing it site-wide, you can add the script using a custom HTML section.
The script shown below is provided as an example only:
<script>
helpwiseSettings={"widget_id": "YOUR_WIDGET_ID", "align": "right"}
</script>
<script src="https://cdn.helpwise.io/assets/js/livechat.js"></script>
You must copy the exact script provided in your own Helpwise account.
To add the script to a theme page:
- Navigate to Website > Themes
- Select
customise your themefor the theme you want to edit - Select
add a new section - Select the
custom HTMLsection type - Paste the script into the Custom HTML setting
- Save your changes
If you want to add to a website page select the Tick here to enter additional custom HTML/JS/CSS setting to add the code.
Recommendations
Recommendations
- Install the script in master.twig if the live chat should appear on all pages
- Ensure your Helpwise inbox is correctly configured before adding the script to your website
