Customer subscription management

After signing in to their account, a customer opens Subscriptions to view their subscriptions. Selecting a subscription shows its status, products, quantities, price, next renewal and related order history.

The customer should review the subscription details before making a change. Orders already placed remain in the order history after a subscription is edited or cancelled.

The customer can pause an active subscription to stop future scheduled renewals. When they resume it, they review when the next renewal will take place before confirming.

The customer can cancel a subscription from its detail page. Cancellation is final: the subscription cannot be resumed and no further renewals will be scheduled. Cancelling does not cancel or refund orders already placed.

The customer can change the quantity of an item, change its available product options, add an eligible product or remove an item from the subscription. They can also pause or resume an individual item without pausing the whole subscription.

The customer reviews the updated items and price before saving. A product or variation must be available for the requested change. Removing an item stops it being included in future renewals. Item changes do not alter the contents or price of orders already placed.

The customer can edit the billing and delivery details saved on their subscription. They should check the address for the next renewal before saving, particularly if only one of the two addresses has changed. Changes to these details do not edit existing orders.

For a subscription paid through Stripe or ShopWired Payments, the customer can open a secure ShopWired-hosted page to update the card details for the existing payment method. Card details are not entered into the Subscriptions app or displayed in the customer area.

Updating card details does not change the subscription to another payment provider. If a payment has already failed, the customer should check the subscription's current payment and renewal status after updating their card.

The customer area shows whether a requested change has been saved. If an update is still being processed or its outcome cannot be confirmed, the customer should check the current subscription details before submitting it again. Some item or payment changes may need further review before the next renewal can proceed.