Zendesk

Create an account on the Zendesk website.

After your account has been configured and your AI web widget has been created, Zendesk will provide the JavaScript snippet required for installation.

Zendesk provides a tracking script similar to the example shown below:

The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.

1. Navigate to Website > Themes
2. Select the code editor option for the theme you want to edit
3. Open the master.twig file
4. Add the Zendesk script immediately before the closing </body> tag
5. Select Save changes

After the script has been added, Zendesk will begin collecting data from your website.

If you only want the Zendesk AI web widget to display on selected pages, you can add the widget script using ShopWired custom HTML areas instead of editing the master.twig file.

1. Navigate to Website > Themes
2. Select customise your theme for the theme you want to edit
3. Select add a new section
4. Select the custom HTML section type
5. Paste the Zendesk widget script into the Custom HTML setting
6. Position the section where required
7. Save your changes

If you want to add to a website page select the Tick here to enter additional custom HTML/JS/CSS setting to add the code.

• Test the Zendesk AI web widget on a draft theme before applying changes to your live website
• Only install one version of the Zendesk widget script on each page
• Keep a copy of your Zendesk widget script ID for future theme updates
• Use custom HTML sections when the widget should only appear on selected pages
• Review your theme after installation to confirm the widget does not interfere with existing custom scripts