Subscription settings and notifications

Use Policy and notifications in the Subscriptions app to decide how failed renewal payments are retried and which subscription alerts your team receives. These settings apply to subscriptions managed by the new app.

Configure payment retry rules

Open Apps > Subscriptions in your ShopWired account
Open Policy and notifications
In Payment retry rules, review the retry delays
Select Add retry or Remove to set the number of retries
Set each delay in hours or days
Choose what happens after the final retry fails
Select Save policy

Each delay starts when the preceding payment attempt fails. The Maximum attempts per cycle includes the first attempt and all configured retries. The Policy timezone is fixed to GMT throughout the year.

The values shown as proposed defaults do not apply until you save the policy. A change to the saved policy applies to later renewal cycles; a cycle already in progress retains the retry rules it started with.

Choose a final action

The After the final retry fails setting offers three options:

Leave active leaves the contract active for you to review
Pause contract pauses the contract and stops its scheduled renewals
Cancel contract cancels the contract permanently

Review the effect of your choice before saving the policy. The app records a failed payment and the resulting contract action in the relevant contract's history.

Configure merchant notifications

Use Merchant notifications to choose which subscription issues your team is alerted to. The available alerts cover:

A subscription that could not be confirmed
First and final renewal payment failures
A missing product or SKU, or insufficient stock
An order that could not be created after payment approval
A ShopWired connection that needs attention
A difference between ShopWired data and the app's data
Subscription work that is taking too long

To configure notifications:

Select the alert categories your team should receive
Enter an address in Send emails from and add the recipients under Recipients
Enable Email if email delivery is available
Select Save notification settings

The sender address must be configured to send subscription alerts. You can add up to five recipient addresses. Alerts remain visible in the app if email delivery is not available or Email is off. Repeated alerts about the same issue are combined for each GMT day.

Merchant alert recipients are separate from the customer's email address on a contract. Payment update requests sent to a customer use the address on that contract.

Check connection and data updates

Open Connection to view the ShopWired business linked to the app, connection health, granted permissions and the last complete data update. If the page asks you to reconnect, open Subscriptions again from Apps and authorise the requested permissions.

Select Refresh connection details to check the latest status or View data updates to inspect updates. The app needs a working connection and a complete data update before it can change ShopWired subscription records.

Review issues that need attention