Monday.com - Leads

Monday.com is a work management platform that allows teams to plan, track and manage projects and workflows using customisable boards, items and automations.

Key features include:

Customisable boards for managing tasks, leads and projects
Column types for emails, phone numbers, statuses and more
Group-based organisation within boards
Automations and integrations with third-party platforms

This guide describes how to automatically send new ShopWired customer data to Monday.com using Make. When a customer creates an account on a ShopWired store, the scenario creates a new item in a Monday.com Leads board with their name, email and phone number.

This scenario allows:

Automatically creating a new lead item in Monday.com when a customer registers on a ShopWired store
Mapping customer name, email and phone number to board columns
Organising new leads into a designated group within a Monday.com board

ShopWired can only provide support for the scenario as provided in this guide. Any customisations or changes made to the scenario are supported by Make.

Prerequisites

An account for Make
An account for Monday.com with permission to create items on a board

Scenario blueprint

Open the scenario blueprint in Make

Scenario setup steps

Select the scenario blueprint provided with this guide
Open it in Make
Create a new scenario from the blueprint
Replace any placeholder values if required
Connect required accounts
Turn the scenario on
Trigger the relevant event in ShopWired

ShopWired webhook data

This scenario is triggered by the customer.created webhook event.

{
  "timestamp": "2026-01-13T14:02:17+0000",
  "event": {
    "topic": "customer.created",
    "subjectType": "customer",
    "subjectId": 9625920,
    "data": {
      "object": {
        "firstName": "Jane",
        "lastName": "Smith",
        "email": "jane.smith@example.com",
        "phone": "07123456789"
      }
    }
  }
}

Required user inputs

Input	Description
Monday.com connection	Connect your Monday.com account in Make
Board	The destination board is set to Leads. Update if using a different board
Group	The destination group is set to New Lead. Update if using a different group
Webhook	The ShopWired `customer.created` webhook must be registered and available in the scenario

Recommendations

Test the scenario by creating a customer account in ShopWired and confirming that a new item is created in Monday.com
Guest checkouts do not trigger the customer.created webhook — only registered accounts
Ensure the Monday.com board has Email and Phone columns configured before running the scenario
The Email column in Monday.com requires both the Email and Text fields to be populated — this is handled by the scenario
The Board ID and Group ID in the blueprint are specific to the original board — update these to align with your Monday.com workspace