Gelato

Before preparing your CSV order file, you will need:

• Orders in your ShopWired account
• The CSV format required by Gelato

Orders are not sent to Gelato automatically. You must repeat this process manually for each batch of orders.

Create an account on the Gelato website.

Gelato does not natively support ShopWired. This guide explains how to use ShopWired order exports with Gelato’s CSV importer.

Gelato accepts order imports from CSV files that use its required column format.

To export orders from ShopWired:

1. Navigate to Orders > View orders
2. Select the orders you want to export
3. Select the export option
4. Download the order CSV file

The ShopWired export contains the order and delivery address data required for the Gelato CSV file, but the column names and structure must be changed before the file is uploaded to Gelato.

The required CSV structure, column names, and accepted values are defined by Gelato within your account. Mapping is required because ShopWired and Gelato use different CSV formats.

• Prepare a saved CSV template using Gelato’s required column names
• Check all required fields are correctly mapped before uploading
• Use consistent SKUs in ShopWired and Gelato to reduce manual editing
• Validate each CSV file before uploading to avoid import errors
• Keep a copy of each uploaded CSV file for order tracking