Help Scout
Help Scout is a platform for providing customer support through live chat, help centres, and AI-powered assistance tools.
Key features include:
- Live chat and messaging
- AI-powered answers and automation
- Help centre and knowledge base
- Shared inbox for support teams
Help Scout integrates with ShopWired by adding a tracking to the ShopWired theme so you can display a support widget on your website.
Account creation
Account creation
Create an account on the Help Scout website at Help Scout.
After your account is created, you can configure your Beacon widget and obtain the installation script.
Theme installation
Theme installation
Help Scout provides a script similar to the example shown below:
<script type="text/javascript">
!function(e,t,n){function a(){var e=t.getElementsByTagName("script")[0],n=t.createElement("script");n.type="text/javascript",n.async=!0,n.src="https://beacon-v2.helpscout.net";e.parentNode.insertBefore(n,e)}
if(e.Beacon=n=function(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue=[], "complete"===t.readyState)return a();
e.attachEvent?e.attachEvent("onload",a):e.addEventListener("load",a,!1)
}(window,document,window.Beacon||function(){});
</script>
<script type="text/javascript">
window.Beacon('init', 'YOUR_BEACON_ID');
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own Help Scout account, as the script and any ID values will be unique to your website.
- Navigate to Website > Themes
- Select the
code editoroption for your active theme - Open the
master.twigfile - Paste the Help Scout script just before the closing
</body>tag - Select Save changes
After the script has been added, Help Scout will begin loading the support widget on your website.
Recommendations
Recommendations
- Ensure the Beacon widget is configured before installing the script
- Avoid adding the script multiple times across your theme
- Test the widget on a draft theme before publishing
- Review Beacon settings in Help Scout if the widget does not appear
- Keep a record of script placement for future updates
