Front
Front is a platform for managing customer conversations across multiple communication channels in a shared inbox environment.
Key features include:
- Live chat widget for websites
- Shared team inbox for email and messages
- Multi-channel messaging (email, chat, SMS, social)
- Conversation routing and assignment
- Automation rules and message workflows
Front integrates with ShopWired by adding a tracking to the ShopWired theme so you can provide live chat support to visitors on your website.
Account creation
Account creation
Create an account on the website at Front.
After creating your account:
- Set up your communication channels
- Configure your inbox and team access
- Enable the chat widget for your website
Front will then provide a script for installing the chat widget on your website.
Theme installation
Theme installation
Front provides a script similar to the example shown below:
<script src="https://chat-assets.frontapp.com/v1/chat.js"></script>
<script>
window.FrontChat('init', {chatId: 'YOUR_CHAT_ID'});
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your Front account, as the script and chat ID will be unique to your website.
To install the chat widget across your website:
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Add the script just before the closing
</body>tag - Select Save changes
After the script has been added, Front will begin loading and displaying functionality on your website.
Recommendations
Recommendations
- Use the chat widget to respond to customer enquiries in real time
- Ensure your team members are assigned to monitor incoming messages
- Configure routing rules to direct conversations to the correct team
- Test the chat widget on a draft theme before publishing
- Monitor response times to maintain a consistent support experience
