Aftership returns

AfterShip is a platform for creating shipping labels and managing delivery workflows through connected courier accounts.

Key features include:

Creating shipping labels through the Postmen API
Supporting return shipments
Connecting carrier accounts for label generation

This scenario generates a return shipping label in AfterShip Shipping when a refund is created in ShopWired. It retrieves the original order data from the ShopWired API, then sends the return shipment details to AfterShip Shipping using the Postmen API.

This scenario allows:

Triggering when a refund is created in ShopWired
Retrieving order data from the ShopWired API
Using the customer's address from the original order
Creating a return label in AfterShip Shipping

ShopWired can only provide support for the scenario as provided in this guide. Any customisations or changes made to the scenario are supported by Make.

Prerequisites

An account with Make
An account with AfterShip Shipping
AfterShip Shipping Pro plan with API access
Connected carrier account in AfterShip Shipping

Scenario blueprint

A blueprint is provided for this scenario here: Public blueprint link

Modules used in this scenario:

ShopWired refund created
HTTP - Get order details
AfterShip Shipping - Create return label

This scenario uses:

A ShopWired webhook trigger
An HTTP module to retrieve order data from the ShopWired API
An AfterShip API module to create the return label

Required user inputs

Field	Description
Webhook URL	The webhook URL generated by Make to be added to ShopWired
ShopWired API credentials	HTTP Basic authentication credentials used to retrieve the order
AfterShip connection	Authenticated AfterShip Shipping account used for label creation
YOUR_SHIPPER_ACCOUNT_ID	The shipper account ID from AfterShip Shipping
YOUR_SERVICE_TYPE	The service type to use for the return label
YOUR_BUSINESS_NAME	The business name for the return address
YOUR_COMPANY	The company name for the return address
YOUR_ADDRESS	The return address line 1
YOUR_CITY	The return address city
YOUR_POSTCODE	The return address postcode
YOUR_PHONE	The return address phone number
YOUR_EMAIL	The return address email address

Placeholder values used

Placeholder	Description
YOUR_SHIPPER_ACCOUNT_ID	The AfterShip Shipping shipper account ID
YOUR_SERVICE_TYPE	The courier service used to create the return label
YOUR_BUSINESS_NAME	The contact name on the return address
YOUR_COMPANY	The company name on the return address
YOUR_ADDRESS	The street address used for returns
YOUR_CITY	The city used for returns
YOUR_POSTCODE	The postcode used for returns
YOUR_PHONE	The phone number used for returns
YOUR_EMAIL	The email address used for returns

How to import and enable the scenario

Select the scenario link
Open it in Make
Create a new scenario from the blueprint
Replace all placeholder values
Connect required accounts
Turn the scenario on

How to connect the ShopWired webhook

Open the scenario in Make
Select the first module to copy the webhook URL
Navigate to Your account > API & webhooks
Navigate to the Webhooks section
Select Create webhook
Select the webhook topic as order.refund.created
Enter the webhook URL from Make into the notification URL setting
Save the webhook

How to test the scenario

Turn the scenario on in Make
Create a refund in ShopWired for an existing order
Wait for the webhook to send the refund data to Make
Check that the HTTP module retrieves the order data successfully
Confirm that AfterShip Shipping creates the return label

The scenario uses the original order ID from the refund event, so the refunded order must still be available through the ShopWired API.

ShopWired webhook data

Event: order.refund.created

{
  "event": {
    "topic": "order.refund.created",
    "subjectType": "refund",
    "subjectId": 12345,
    "data": {
      "object": {
        "id": 12345,
        "orderId": 10001
      }
    }
  }
}

Data mapping overview

ShopWired data	Used for
`event.data.object.orderId`	Retrieves the original order through the ShopWired API
`data.shippingAddress.name`	Sets the customer contact name as the return sender
`data.shippingAddress.addressLine1`	Sets the customer return address line 1
`data.shippingAddress.city`	Sets the customer return address city
`data.shippingAddress.postcode`	Sets the customer return address postcode
`data.shippingAddress.telephone`	Sets the customer return address phone number
`data.shippingAddress.emailAddress`	Sets the customer return address email
`data.totalWeight`	Sets the parcel weight for the return label

Limitations

This scenario only runs when a refund is created in ShopWired
This scenario requires API access in AfterShip Shipping
The parcel dimensions are hardcoded in the request body
The scenario uses the original order shipping address as the return sender address
Custom modifications are not supported by ShopWired

Recommendations

Update the hardcoded parcel dimensions to match your packaging
Replace all return address placeholders before turning the scenario on
Confirm that the selected carrier service supports return labels
Check that the order weight is available and formatted correctly in ShopWired
Change the country value if returns are being created outside Great Britain