Managing multiple ShopWired Payments accounts

If your business operates more than one ShopWired website, each website will usually have its own ShopWired Payments account. This means that balances, transactions, refunds, disputes and payouts are recorded separately for each individual account.

For businesses that need to manage several ShopWired Payments accounts, ShopWired can provide access to a central ShopWired Payments management dashboard. This allows authorised users, such as members of your accounts or finance team, to sign in once and view payment information across multiple connected accounts.

The dashboard can be used to:

• View a combined overview of payment activity across multiple ShopWired Payments accounts
• Check balances and payouts for each connected account
• Search transactions across all connected accounts
• View detailed transaction information, including refunds where applicable
• Create refunds, where the user has permission to do so
• View and manage disputes
• View early fraud warnings
• Generate balance, activity and payout reconciliation reports
• Export payment and report data to CSV
• Manage user access, roles and permissions
• Review audit logs for sensitive account activity

Each user has their own login details, and access can be controlled using roles and permissions. For example, some users can be given read-only access, while others can be given permission to create refunds, use the virtual terminal, manage users or export reports.

The central dashboard is intended for businesses that need to manage multiple ShopWired Payments accounts as part of the same organisation. Access to the dashboard is provided by ShopWired and must be configured for the relevant ShopWired Payments accounts.