Setup

1. Open Connection in the Subscriptions app
2. Check that Connection health shows the app is connected to the correct ShopWired business
3. Check App permissions for any permissions that need attention
4. Check Last complete update to confirm that the app has finished updating its data

The app needs a working connection and a complete data update before you can make changes. If the Connection page asks you to reconnect, open Subscriptions again from Apps and authorise the requested permissions. Select refresh connection details to check the latest connection status. Select view data updates to inspect the update status.

Open Activation and review the Payment method for subscriptions readiness check. To pass this check, enable the ShopWired Payments payment gateway in your ShopWired account for online subscriptions in your ShopWired account.

Open Policy and notifications to review how the app handles a failed renewal payment and which alerts your team receives.

1. In Payment retry rules, set the retry delays and select what happens if the final retry fails
2. Select save policy to apply the retry rules
3. In Merchant notifications, choose the alerts your team should receive
4. Enter the sender and recipient email addresses if you want email alerts
5. Select save notification settings

The retry delays shown before you save a policy are proposals. They do not apply until you save them. Merchant notifications are separate from messages sent to customers about their subscriptions.

Create every subscription plan you intend to offer and assign the relevant products or product variations. Make the theme changes needed to display subscription options on your website and give customers access to their subscriptions. Contact theme support if you need help with the theme changes.

Check the plans, product assignments and theme before opening Activation to switch new subscription purchases to the new app. Follow the separate migration guide (if you're currently using ShopWired's existing subscriptions app) for the activation steps and the effect on existing subscriptions.