Reward points

When creating or editing a product, you can configure the amount of reward points earned when purchasing the product, either for the product or a product's variation combinations.

To configure the reward points earned for a product, locate the Reward points section and enter the number of reward points into the Reward points earned with purchase setting.

To configure the reward points earned for variation combinations, in the Variations section, use the Reward points setting to set the points earned for each variation combination.

You can set reward points earned on products and product variations using the product import/export system, using the columns Reward Points Earned With Purchase for products and Variant Reward Points Earned With Purchase for variations. Leave the cell blank to not set a value.

You can configure the amount of reward points a customer will earn on their order based on the order value. The number of points awarded to the customer will be calculated using the order grand total.

1. Navigate to Discounts & offers > Reward points
2. Locate the setting Reward points calculation method
3. Select Set the number of reward points earned based on the order value
4. Enter the number of reward points earned in the setting The number of reward points earned for each 1 GBP spent

For example, to reward a customer with 1 point for each £1 spent, enter 1.

Visitors who are logged into a customer account and who have a positive balance of reward points can redeem the points on their basket of products for a cash discount:

• The conversion rate of points to GBP is set within your ShopWired account
• You can set a minimum number of reward points the visitor must have to redeem them

1. Navigate to Discount & offers > Reward points
2. To set the conversion rate of reward points to GBP, use the The value of a reward point when it is redeemed setting
   • You can enter up to 2 decimal places here; for example, a setting of 0.01 means that each reward point is worth £0.01
3. To set the minimum number of reward points the visitor must have to redeem points for a cash discount, use the The number of reward points that must be redeemed setting
   • The The number of reward points that must be redeemed setting also establishes the increment in which points are redeemed; visitors can only redeem points in multiples of the specified value
4. Use the setting Allow visitors to redeem fractions of reward points to select whether or not visitors can redeem a fraction of reward points
5. Use the setting Allow reward points to be earned on orders where reward points have been redeemed (for a discount) to select whether or not a customer should earn reward points on an order that they redeemed reward points on
6. Use the setting Apply discounts from reward points to delivery costs to select whether or not a visitor should be able to use reward points to get a discount on the shipping costs of their order
   • Reward points are first applied to products before being applied to shipping costs

When a customer redeems reward points on an order:

• The redemption is treated as a discount on the order, and the value of the discount obtained is listed when viewing the order within your ShopWired account
• The discount amount is shown in the Products ordered section
• The discount is displayed on order confirmation emails
• The value of the discount obtained for reward points redemptions is included in the order CSV file and order CSV feed in the Total discounts column

When a customer earns reward points on an order:

• The number of reward points earned is listed when viewing the order within your ShopWired account
• The number of reward points earned is shown in the Products ordered section
• The number of reward points earned is displayed on order confirmation emails
• The number of reward points earned is not displayed on the orders CSV file or feed

Your theme determines the display of reward points information on your website. All ShopWired themes display:

• The number of reward points earned when a product is added to the basket (on the product page)
• Where a variation combination is selected that is eligible for reward points, this is also displayed
• An option on the shopping basket page to redeem reward points, only available when:
• The visitor is logged into a customer account
• The visitor has sufficient reward points to redeem them (i.e. more than your value for the The number of reward points that must be redeemed setting)

Within customer account pages, your theme will also display to visitors the number of reward points earned on an order.

When a customer places an order on your website, the number of reward points earned will be allocated to their customer record. This process happens irrespective of whether a visitor is logged into a customer account when they place their order.

When viewing a customer record within your ShopWired account, you can view and edit a customer's reward points balance using the Reward points balance setting.

The reward points balance can also be viewed or edited using the customer import/export system in the column REWARD POINTS BALANCE.

If you would like to hide the reward points features for certain customer types (e.g. standard customers or trade customers), you can do this by editing your theme files. Whilst there is no system available to prevent certain customer types from earning reward points, you can hide reward points information (including the ability to redeem reward points) based on customer type.

For assistance in making this change, contact theme support.

Returns the number of reward points earned on an order.

Returns the discounts on an order where discount.name will return reward points discount and discount.price returns the value of the discount.

Returns the number of reward points redeemed on an order.

Returns the value of the discount.