Why isn't a product showing in a category when it should be?
If you're viewing a category and expect a product to be showing but it isn't, here are some common reasons this might be.
1. The product isn't assigned to the category
Please do check that the product is assigned to the category (you can check this by editing the product and scrolling to the categorisation section).
2. The product isn't active
Check that the product is 'active'. If the product isn't active then it won't display anywhere on the website. You can check if a product is active by clicking 'products' from the left menu in your account. If there is a tick in the active tick box then it is active, if there's no tick it isn't.
3. The product isn't in stock, and you've chosen not to display out-of-stock productsIf you have chosen to hide out of stock products and your product is out of stock, it will not be shown on the category page.
If you've checked and you still think the product should be showing somewhere where it isn't then please contact us. In your message, please include the product name and the category that you expect it to display in.