Selling your digital files
Once you have uploaded files to your account, you can begin to sell them.
• Adding digital files to products
• Digital file delivery
• Digital download automatic email
Adding digital files to products
To sell your digital files you will need to add them to your products.
Product bundles!
The product bundles app is compatible with digital downloads. If a constituent product in a bundle has a digital file attached to it, the file will be sent to the customer as usual when the bundle is purchased.
Digital files cannot be assigned to the bundle product itself; they have to be assigned to one of the constituent products within the bundle.
Product variants!
You can only assign digital files to the base product and not to each individual product variation. If you want to sell variations of a product that sends out a different digital file depending on the variant selected, you will need to create these products individually within the system.
Adding files using the product creator/editor page
You can attach digital files to your products using the product creator/editor page. If you have uploaded the file to your ShopWired account, you must use this way to attach the files.
On the product creator/editor page find the section named ‘Digital Downloads’. Select the box to show that the product is a digital product and needs file(s) attaching to it:
Then select a file to attach to the product by beginning to type the name of it into the selection box:
If you want to add multiple files, use the + add another button:
By default the product will follow the usual delivery pricing that you have set up. If you don’t want to charge for delivery of the digital product, find the ‘Stock & Delivery Management’ section of the product creator/editor page, and select the tick box next to ‘free’ under ‘Specific Delivery Price’:
Adding files using the import/export system
If your files are hosted on an external site, you can attach them to your products in bulk by using the import/export system.
To attach files to already created products, first take an export of your products. It will be easier for you if you choose to just include the product name (Item Name) in your export. The item ID is always automatically included in an export. Open the export on your computer and add a column named Digital Downloads. Enter the URL of your externally hosted file in this column. Your spreadsheet should look something like this:
If you want to use the import/export system to create the product as well as attach the file, download your import template and fill in your product's information according to the field guidance. In the 'Digital Downloads' column enter the URL of the externally hosted file.
Once you have finished filling in your spreadsheet, save it as a CSV file and upload it to your account.
Digital file delivery
Delivery by email
Once the file has been purchased on your website, the attached files will automatically be sent to the email address the customer entered when they bought the product.
Warning!
If you manually create an order on your account, and you add a digital file to the order, the file will automatically send out to the email you have entered for the customer. This means even if the customer has not paid they would receive the file. Don’t create the order with the digital product until you are happy with the payment you have received.
Delivery on the customer's account
If the customer who purchased the digital file has an account on your website, they will be able to see the details of the order through their account. However, by default, the links for the digital files are not included in the customer's account on your website. You can make the links available in this location by adding the necessary twig code.
You can find the twig code at the bottom of this page.
We can help!
Adding the twig code to display the links for digital files requires some experience with HTML. If you need assistance adding the code, please contact us. A small charge might be applicable for the coding time.
Resending the email
If you need to resend the email containing the digital file, you should navigate into the order, and select to resend the order confirmation email. Then both the order confirmation email and the email containing the digital file will be resent to the customer. This is the only way to resend the email through the admin system.
Digital download automatic email
The contents of the digital downloads automatic email are precongifured when you install the app, but you can change the contents at any time. Click here to learn how to change the contents of your automatic emails. The name of the email is 'Digital Download Confirmation'.
Two twig variables are available to use in the email to output the details of the files:
{% for file in files %}
{{ file.name }} ~ {{ file.url }}
{% endfor %}
{{ file.name }} displays the name of the digital file.
{{ file.url }} displays the URL of the digital file.
These twigs are already included in the preconfigured contents of the email, and if you change any of the contents it's important that you keep these twigs somewhere in the email.