Chaport
Chaport is a live chat and chatbot platform that allows real-time messaging between website visitors and support teams.
Key features include:
- Live chat widget
- Automated chatbots
- Visitor messaging and chat history
- Offline message collection
- Multi-device support
Chaport integrates with ShopWired by adding a JavaScript widget to the website theme to display a live chat widget on all pages of the ShopWired website.
Account creation
Account creation
To use Chaport with ShopWired, create an account at the Chaport website and complete the account setup process.
Chaport will then provide you with a JavaScript widget script.
Theme installation
Theme installation
Chaport provides a JavaScript widget script that must be added to your ShopWired website so that it loads on every page.
An example of the Chaport widget script is shown below:
<script type="text/javascript">
(function(w,d,v3){
w.chaport=function(){(w.chaport.q=w.chaport.q||[]).push(arguments)};
if(w.chaport)return;
v3=w.chaport;
v3.q=[];
v3.on=function(){v3.q.push(arguments)};
var s=d.createElement("script");
s.type="text/javascript";
s.async=true;
s.src="https://app.chaport.com/javascripts/insert.js";
var ss=d.getElementsByTagName("script")[0];
ss.parentNode.insertBefore(s,ss);
})(window, document);
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Add the widget script to your ShopWired website theme:
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Paste the Chaport widget script just above the closing
</body>tag - Select
save changes
Chaport will now display on every page of your ShopWired website
Recommendations
Recommendations
- Ensure the widget script is included only once in the
master.twigfile. - Confirm the Chaport account is active before adding the script.
- Allow time for the chat widget to initialise after installation.
