Chatra
Chatra is a live chat platform that allows website visitors to communicate with support teams through a chat widget.
Key features include:
- Live chat widget for websites
- Offline message collection
- Agent availability status
- File upload support
- Customisable widget appearance
Chatra integrates with ShopWired by embedding a into your website theme to display a chat widget on website pages.
Account creation
Account creation
To begin using Chatra with ShopWired, create an account on the Chatra website and configure your chat widget within your Chatra account.
Theme installation
Theme installation
Once you have created your Chatra account, Chatra will provide a JavaScript snippet that needs to be embedded into your ShopWired website, similar to the example shown below:
<script>
(function(d, w, c) {
w.ChatraID = 'YOUR_CHATRA_ID';
var s = d.createElement('script');
w[c] = w[c] || function() {
(w[c].q = w[c].q || []).push(arguments);
};
s.async = true;
s.src = 'https://call.chatra.io/chatra.js';
if (d.head) d.head.appendChild(s);
})(document, window, 'Chatra');
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Add this code to your theme’s master.twig file so it loads on all pages of your website.
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to install the chat widget on - Add the embed code just above the closing
</head>tag - Save changes
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Recommendations
Recommendations
- Ensure the chat widget is tested on both desktop and mobile devices after installation.
