Nicereply

Nicereply is a customer feedback platform that allows you to collect feedback using on-site pop-up surveys.

Key features provided by Nicereply include:

Website pop-up surveys
Multiple feedback metrics, including CSAT, CES, and NPS
Configurable survey triggers and display rules
Reporting and analytics within the Nicereply dashboard

Nicerply provides a code that can be added to your website. Once installed, the script code enables Nicerply surveys to display on your website pages based on the survey rules and triggers configured in your Nicerply account.

When used with ShopWired, Nicereply surveys operate independently of ShopWired data. No product, order, or customer information is passed from ShopWired to Nicereply.

ShopWired can only provide support on the instructions provided in this help guide. For assistance with your Nicereply account, contact Nicereply support directly.

Account creation

To use Nicereply with ShopWired, create an account at the Nicereply website.

Once created, Nicereply provides the script code required to display the survey on your website.

Theme installation

Nicereply requires a tracking script code to be added to your website so that surveys can be triggered correctly.

Once your website pop-up survey has been created, Nicereply will provide a tracking script similar to the example shown below:

<script>
!function(e,c,n,t){e[n]=e[n]||function(){(e[n].q=e[n].q||[]).push(arguments)};var r=c.createElement(t);r.async=1;r.src="https://widget.nr-cdn.com/init.js";var s=c.getElementsByTagName(t)[0];s.parentNode.insertBefore(r,s)}(window,document,"nicereplyWidget","script");
nicereplyWidget("init","YOUR_SURVEY_ID");
</script>

The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.

To add the tracking script to your ShopWired website:

Navigate to Website > Themes
Select the code editor option for the theme you want to edit
Open the master.twig file
Paste the Nicereply tracking script just above the closing </body> tag
Save changes

Adding the survey trigger to a page

After the tracking script has been installed, Nicereply provides additional website code that controls where the survey pop-up is triggered.

This code must be added only to the pages where you want the survey to appear.

The code will look similar to the example shown below:

<div id="nicereply-widget"></div>

The code shown above is provided as an example only. You must copy the exact code provided in your own account, as the code and any ID values will be unique to your website.

Adding the trigger code to a landing page or custom page

Navigate to Website > Themes
Select customise your theme
Select add a new section
Select the custom HTML section type
Paste the Nicereply website code into the Custom HTML setting
Position the section where required and save changes

Use ShopWired's landing pages feature to add to a custom page on your website.

If you want to add to a website page select the Tick here to enter additional custom HTML/JS/CSS setting to add the code.

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