Tawk
Tawk.to is a live chat platform that allows you to monitor and communicate with visitors on your website in real time. It provides a chat widget that can be displayed on website pages to allow visitors to send messages directly from your website.
Key features include:
- Live chat widget for real-time visitor communication
- Offline messaging for visitors outside business hours
- Customisable widget appearance
- Canned responses for common enquiries
- Visitor activity and chat history tracking
Tawk.to integrates with ShopWired by adding a to your theme to display a chat widget on every page of your website.
Account creation
Account creation
Create an account on the Tawk.to website. Once your account is created, Tawk.to will provide a JavaScript embed script for installing the chat widget on your website.
Theme installation
Theme installation
Tawk.to provides a JavaScript embed script that must be added to your ShopWired theme so the chat widget loads on every page of your website.
An example of the embed script is shown below:
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),
s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/YOUR_WIDGET_ID/default';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Add this code to your ShopWired theme:
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to install it on - Open the
master.twigfile - Add the script just above the closing
</head>tag - Select
save changes
The chat widget will now appear on every page of your website.
Recommendations
Recommendations
- Test the chat widget on desktop and mobile devices to confirm it loads correctly.
- Keep the widget enabled across all pages to provide consistent visitor access.
- Manage widget appearance, availability and automated responses within your Tawk.to account.
